Client Services Rep, Lab Services

About the role

The Client Services Representative provides the administrative and technical skills necessary to organize, supervise, and complete various medical laboratory procedures within a section.

Requirements

• Associate’s degree in Clinical Laboratory Sciences or basic sciences required.
• Two (2) years of experience working in a hospital laboratory.
• MLS, MT, or MLT certification from the American Society of Clinical Pathologist (ASCP) or American Medical Technologists (AMT), or Bachelor of Science degree in Clinical Laboratory Sciences.
• Qualifies as Testing Personnel for high complexity testing under Clinical Laboratory Improvement Amendments.

Responsibilities

• Uses the UCB telephone system.
• Acts as liaison between customers and other laboratory divisions to provide assistance and/or technical advice, directions, and information.
• Interacts with customers toward effective problem resolution.
• Answers incoming telephone calls concerning laboratory test results, specimen requirements, turnaround times, and dispatches couriers to pick up specimens.
• Makes outgoing telephone calls to clients regarding critical values, canceled tests, or to follow up on client requests/problems.
• Consults with or refers to supervisor for problems beyond the scope of the position.
• Processes problem samples from the previous workday and provides exception handling to ensure testing is completed in a timely manner.
• Assists in compilation, tabulation, and preliminary analysis of data.
• Performs clerical duties, typing, and other assigned tasks.
• Adheres to internal controls established for the department and all safety protocols in each laboratory area.
• Follows established procedures for collecting and processing biological specimens for analysis.
• May operate a variety of laboratory equipment when doing bench work.
• Performs related duties as required.

Primary location: Galveston, Texas.