Lab Client Services Specialist

Job Specifics

Benefits Eligible: Yes
Shift Details: 4:30am-3:00pm, 4 shifts per week. Requires working one weekend per month and some holidays.

Essential Functions

• Communicate test results, specimen collection instructions, and laboratory information i.e. ordering, specimen location, and supply requests.
• Receive incoming calls from patients and clients looking for results and laboratory information.
• Make outbound calls to release critical values, STAT requested, clinically significant, and routine results within approved time requirements for Intermountain standards.
• Navigate multiple computer systems to aid in troubleshooting and resolving questions regarding laboratory services and support.
• Maintains accurate documentation of calls and information using detailed comments.
• Escalation of phone calls to the appropriate clinical personnel, when required.
• Able to de-escalate stressful situations calmly, respectfully and in a professional manner.
• Works collaboratively with other caregivers to meet the goals and workload of the department.
• Organizes and prioritizes workload effectively to meet department standards.
• Maintains patient confidentiality in all aspects of work.

Skills

• Communicating
• Professional Patient Interactions
• Computer Literacy
• Medical Terminology
• Accountability
• Self-Starter
• Flexible
• Timely

Minimum Qualifications

• Experience working in a team environment
• Preferred Qualifications: HS Diploma or equivalent, Experience in a customer support role, Experience in a healthcare or clinical setting, Telephone customer service experience.

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. Includes frequent computer use for typing, accessing needed information, etc.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

Central Laboratory
Work City: Murray
Work State: Utah

Scheduled Weekly Hours

40

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.31 - $23.80

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

About the Role

This position serves as the voice of Laboratory Services and is the primary contact for clinicians, patients, and clients. The team is responsible for calling test results to clinicians and taking inbound calls to provide test information, collection instructions, supply requests and testing results. and career advancement.

Qualifications

HS Diploma or equivalent
Experience working in a team environment
Preferred Qualifications: HS Diploma or equivalent, Experience in a customer support role, Experience in a healthcare or clinical setting, Telephone customer service experience.

Skills

• Communicating
• Professional Patient Interactions
• Computer Literacy
• Medical Terminology
• Accountability
• Self-Starter
• Flexible
• Timely

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. Includes frequent computer use for typing, accessing needed information, etc.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.