Call Center Technician

About Our Client:The organization operates within the automotive services industry, providing a broad range of solutions including fleet management and leasing, vehicle fabrication and upfitting, component manufacturing, powertrain distribution and logistics, insurance and risk management, and retail automotive sales. It addresses the complex needs of automotive markets by delivering integrated services that enhance operational efficiency and customer experience across various automotive sectors. About the Opportunity:The CALL CENTER TECHNICIAN role is focused on supporting drivers by facilitating emergency roadside assistance and ensuring timely, cost-effective vehicle maintenance and repairs. This position plays a key role in maintaining fleet vehicle reliability and cost efficiency by verifying repair necessity, authorizing maintenance, and documenting service events. The role contributes to the organization's operational success by upholding preventive maintenance schedules and supporting positive interactions with drivers and team members. Responsibilities:Assist drivers with emergency roadside assistanceHelp drivers find appropriate repair locationsDocument all maintenance and repair activities accuratelyVerify necessity and fairness of repair and maintenance workReview and authorize repairs for fleet vehicles as neededRecord instances of cost savingsEnsure adherence to preventative maintenance schedulesMaintain monthly metrics at or above targetsOffer assistance and contribute positively to team moraleShow sensitivity and consideration toward othersMaintain punctual and consistent attendanceAdapt to change, suggest improvements, remain professional under pressure, and accept constructive criticismComplete assignments carefully with follow-upCommunicate work progress and relevant information to management and coworkersFoster positive relationships with management and colleaguesAccurately complete transactions while providing quality servicePerform other duties and special projects as assigned Requirements:High School Diploma or equivalentVocational or technical education recommendedBasic knowledge of Microsoft OfficeTyping speed of 20-25 words per minute10 to 15 years of experience in automotive or truck repairASE Certification in 3-7 car or 3-6 truck repair categories Pay Range and Compensation Package:Hourly rate between $25 and $32 per hour Benefits & Perks:Health insuranceVision insuranceDental insuranceLife and disability insuranceFlexible spending and health savings accountsEmployee assistance program401(k) plan with company matchPaid time off (PTO)Paid holidays, bereavement, and jury duty leavePaid pregnancy and parental leavePaid military leave Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.