Lab Administrator (6241)

Responsibilities

• Coordinate rack-and-stack activities with Lab Support teams to ensure timely deployment of engineering hardware.
• Install, configure, and maintain routers, switches, servers, optics, power shelves, and related infrastructure.
• Build, configure, and validate engineering testbeds based on technical requirements.
• Perform chassis assembly, line card installation, hardware upgrades, and initial hardware verification and health checks.
• Troubleshoot infrastructure and hardware issues, including cabling, network connectivity, PXE boot failures, device bring-up, image loading, and power-related issues.
• Ensure testbeds are fully operational by verifying power, cooling, network connectivity, topology configuration, and console access prior to engineering handoff.
• Manage hardware inventory, asset tracking, equipment movement, documentation, and device replacements to support efficient lab operations.
• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Requirements

• Minimum of 3 years of experience supporting engineering labs, data center environments, or related infrastructure.
• Strong knowledge of networking fundamentals and network troubleshooting, including connectivity and routing protocols.
• Experience booting and loading images on routers.
• Experience bringing up and supporting large-scale network topologies.
• Hands-on experience installing and troubleshooting routers, switches, and related networking hardware.
• Knowledge of traffic generators, Linux systems, switches, and routers.
• Experience with rack-and-stack operations, fiber and copper cabling standards, and hardware installation.
• Familiarity with PXE boot, provisioning, hardware diagnostics, inventory management, asset tracking, and technical documentation.

Skills

• Experience supporting large engineering or cross-functional technical teams.
• Experience configuring and maintaining engineering testbeds.
• Strong organizational, communication, collaboration, problem-solving, time management, and multitasking skills with a customer-focused support mindset.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience required.

Benefits

We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more.