L2 Support Technician - 12 month Contract | on site - San Francisco

About the role

This role is with a leading technology business trusted by organizations worldwide for reliable IT solutions.

Responsibilities

• Provide Level 2 IT support for a prominent US based group
• Diagnose escalated issues
• Troubleshoot hardware
• Troubleshoot networks
• Install systems
• Manage tickets for smooth end-user operations
• Based in San Francisco

Requirements

• IT Support
• Hardware Troubleshooting
• Network Troubleshooting
• IT Systems Installation
• Ticketing Systems
• English proficiency

Skills

• Network Installation
• Conference Room AV
• Mobile Device Management (MDM)