L2 Design Researcher

About Zebra

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

Responsibilities

• Collaborates closely with UX designers and senior researchers to prepare and execute research activities.
• Supports all stages of the design development process from customer research, concept development, usability testing, customer validation, and customer discovery activities.
• Plans, set-ups, and conducts UX usability testing, customer interviews, and observational research with subjects under minimal manager supervision.
• Presents research and user testing results, insights, and recommendations to a multi-disciplinary team for feedback.

Requirements

• Bachelor’s or master’s degree or certificate in HCI, UX Research or equivalent.
• Minimum 3+ years of professional experience as a User Experience Researcher.
• Experience conducting customer or end user interviews.
• Experience conducting usability testing, observational research, or field research activities.
• Experience creating research deliverables such as personas, journey maps, workflow maps, or research reports.

Preferred Qualifications

• Moderate understanding of interaction design, research and usability testing methodologies.
• Experience combining UX Research and Design Research methods.
• Familiarity with service design, systems thinking, or enterprise / frontline work contexts.
• Demonstrated ability to independently frame, plan, and deliver research in ambiguous contexts.
• Strong skills in synthesis, sense-making, and communicating implications to varied stakeholders.
• Ability and willingness to travel up to 25% (domestic and international) to support research activities.

Pay

Pay Range: $86,080.00 - $129,120.00 per year.

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay, in accordance with the terms of the applicable incentive plan.

Benefits

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive—including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program, and paid time off offerings depending on the country where you work.

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.