Design Researcher

About the role

HP’s User Research Team in Design, within Personal Systems (PS), is focused on delivering seamless, meaningful experiences for our customers. We are seeking a passionate and experienced Design Researcher with a strategic mindset to lead generative and evaluative user research efforts for internal stakeholders and teams. In this collaborative and agile environment, you will play a critical role in understanding user needs, behaviors, and motivations, developing continuous learning loops using design thinking, and communicating research insights to inform strategic product decisions.

The ideal candidate is a hands-on researcher who thinks beyond individual studies, balancing desirability, viability, and feasibility to drive projects forward. You will proactively communicate priorities, progress, and key decisions while bringing adaptability, curiosity, and a servant-leadership mindset to strengthen the research practice.

Responsibilities

• Quickly ramp up on the existing knowledge base and user landscape surrounding a specific project area.
• Create strategic research plans to address questions and assumptions from a diverse group of stakeholders.
• Design and execute research plans in learning loops, refining research questions and methodologies based on emerging findings.
• Support, navigate, and facilitate relationships between internal stakeholder teams to arrive at aligned and traceable opportunities.
• Lead rapid design thinking workshops and research activities to uncover user needs, pain points, and opportunities for innovation.
• Conduct user research using various qualitative and quantitative methodologies, adapting creatively as needed.
• Analyze research data and synthesize findings into actionable insights that inform product strategy, roadmap, and design decisions.
• Collaborate closely with cross-functional teams, including designers, product managers, and engineers, to translate research findings into tangible solutions.
• Communicate research findings and insights effectively through presentations, reports, and documentation tailored to diverse audiences.
• Build trust, empower others, and help teams succeed through a servant-leadership mindset.
• Demonstrate empathy and a growth mindset to uphold team values and culture.
• Stay up-to-date on the latest UX research trends and methodologies.

Qualifications

• 5+ years of experience in user research, with a strong focus on generative and foundational research, and the ability to work across the research continuum (generative to evaluative).
• Design, research, and UX expertise—ability to think on multiple levels, from different stakeholder perspectives, and both backwards and forwards in time.
• Proactive mindset, with the ability to work independently and manage multiple projects simultaneously in a fast-paced environment while maintaining research quality and business considerations.
• Proven experience conducting and analyzing user research using both traditional and AI-augmented methods.
• Ability to translate user research insights into business-relevant guiding principles and opportunities, empowering teams with context and direction.
• Strong understanding of design thinking principles and methodologies, with the ability to lead effective workshops.
• Excellent communication and collaboration skills, with the ability to present research findings clearly and concisely to diverse audiences, including technical and non-technical stakeholders.
• Strong desire to educate, empower, facilitate, and lead.
• Excellent time management skills.

Pay

The pay range for this role is $105,050 to $161,800 USD annually, with additional opportunities for bonus and/or equity (applies to United States candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long-term and short-term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including:
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)