L2 Data Center Support

About the role

Location: Reno, NV, USA

Responsibilities

• Collaborate closely with engineering teams, including system architects, hardware/software engineers, QA, and more, to craft, develop, debug, and release next-generation products.
• Manage and maintain a high-performing Compute Farm of builders, packagers, testers, and core infrastructure.
• Ensure availability targets are consistently met and lead system recovery efforts.
• Support hardware and software teams with hardware and software issues.
• Gather critical metrics and build Standard Operating Procedures (SOPs) documentation.
• Problem solve Linux/Windows, hardware, and infrastructure issues alongside engineers and platform operations teams.
• Implement efficiency improvements to improve availability, throughput, and test accuracy while meeting SLAs and important metrics.

Requirements

• Associate s or bachelor s degree in engineering/Technical Major (or equivalent experience).
• 5+ years with data center technology or large engineering labs.
• Proficiency in DCIM (Nautobot, etc.) and scripting (shell, Python, Ansible).
• Working knowledge of protocols/services like TCP/IP, DNS, NFS, SSL, etc.
• Experience with Windows, Linux, and Mac operating systems.
• Hands-on experience with PCBs, GPUs, and system deployments.
• Outstanding communication, both written and verbal.
• Ability to explain technical concepts to non-technical audiences.
• Strong problem-solving skills and a collaborative spirit.

Skills

• Data center
• L2 Support
• Windows
• Linux
• Mac
• Experience managing HPC clusters using tools like BCM and Slurm.
• Relevant certifications such as CCNA or equivalent.
• Strong background in Windows and Linux administration, with an understanding of dense datacenter design, including compute, storage, and networking.
• Knowledge of DC infrastructure with an emphasis on liquid cooling.
• Mechanically inclined and comfortable with tools and physical tasks.