L1 Support Technician - on - site in San Francisco
Supportwave · San Francisco, CA · 1 mo ago
On-siteInformation TechnologyFull-time
About the role
This full-time onsite L1 IT Support Technician role in San Francisco involves resolving escalated technical issues, troubleshooting hardware/software/OS and connectivity problems, managing tickets through resolution, and supporting device provisioning and user onboarding for a smooth end-user experience.
Requirements
- L1 IT Support/Desktop Support
- Hardware, software, OS, and network connectivity troubleshooting
- Device and application installation
- Ticketing systems
- English proficiency
Preferred
- Mobile Device Management (MDM)
- Conference Room/AV support
- Basic network installation and cabling
- User account and access management