IT Support Technician (L1) - San Francisco
Supportwave · San Francisco, CA · 2 mo ago
On-siteInformation TechnologyFull-time
About the role
This onsite position in San Francisco provides Level 1 IT support, resolving escalated hardware, software, OS, and connectivity issues.
Responsibilities
- Troubleshoot devices and peripherals
- Manage tickets through resolution
- Handle onboarding and provisioning
- Collaborate with teams to improve end-user experiences
- Escalate complex problems as needed
Requirements
- L1 IT or desktop support experience
- Hardware, software, and OS troubleshooting
- Network connectivity troubleshooting
- Device and application installation
- Experience with ticketing systems
- English proficiency
Preferred Qualifications
- Mobile Device Management
- AV/conference room support
- Basic network cabling
- User account management