L1 Service Desk Technician

What You’ll Do:

• Provide client support by responding to service requests and troubleshooting issues with workstations, operating systems, networks, Microsoft 365, and common business applications
• Maintain clear, professional communication to ensure clients feel supported throughout the entire issue-resolution process
• Manage incidents by logging and categorizing tickets, making timely initial contact, and escalating issues with thorough documentation when necessary
• Document troubleshooting steps and resolutions, and create or update internal knowledge base materials for recurring issues and evolving systems
• Monitor system alerts and collaborate with teammates and field technicians to resolve issues efficiently and support overall team success

Skills You’ll Need:

• 0-2 years of IT support or service desk experience
• Strong customer service and communication skills
• Basic knowledge of: Windows operating systems and Microsoft 365 suite
• Ability to participate in rotating 5-hour Saturday swing shifts
• Experience with ticketing systems and remote desktop tools (a plus)
• Certifications: CompTIA A+, Network+, or equivalent certifications (preferred but not required)

What We’ll Provide:

• Robust benefits package including PTO, 401k, healthcare, dental, and vision
• Salary range of $50-60k annually
• Hybrid schedule allowing for work/life balance
• Opportunities for continued growth, learning, and creativity