Deskside Support Technician L1

Description

Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

Term: 9+ months
Location: Spartanburg, SC
Pay: up to $25.00; commensurate with experience
Hours: W 10p - 8a, Th 10p-9a, Fri 10p - 9 a, Sat 7p - 7a

What you will do as the Warehouse Deskside Support Technician L1

• Provide onsite and remote IT support for end users
• Manage incidents and service requests via ServiceNow
• Troubleshoot hardware, software, and connectivity issues
• Support device lifecycle (deployment, imaging, replacement)
• Maintain asset inventory and documentation
• Support warehouse devices including RF scanners and industrial printers
• Perform proactive maintenance and audits
• Work from heights up to 45ft to support/manage FD cabinets

Requirements

• 2+ years IT support experience
• Experience with ITSM tools (ServiceNow)
• Strong troubleshooting and communication skills
• Warehouse or logistics environment experience
• Exposure to RF and industrial printing technologies

Benefits

Zones Offers a Comprehensive Benefits Package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.