Deskside Support Technician

About the role

Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero. Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting-edge hardware deployments.

Responsibilities

• Test and troubleshoot software upgrades, system images, and cutting-edge hardware deployments
• Provide hands-on support for a variety of device types, both on-site and remotely
• Identify and resolve technology issues for executive support
• Collaborate with internal teams and alliance partners, such as Microsoft
• Present innovative ideas to enhance the end-user experience and drive cost savings
• Ensure meeting XLA and SLA targets for customer satisfaction

Requirements

• 5+ years of experience providing IT support
• Experience working in a customer-facing environment
• Strong communication skills including email, phone, and in-person
• Requirement to be a US Citizen and live in the United States of America

Preferred Skills & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related technical field

Qualifications

• Requirement to be a US Citizen and live in the United States of America

Skills

• Expertise in popular operating systems and applications

Benefits

• Comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off
• Discretionary annual bonus program based on performance

Pay & Schedule

• The compensation range for the position in the U.S. is $39,840 to $67,440 based on a full-time schedule.
• This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.

Schedule

• The role will be fully onsite at the client's location in Cedar Rapids, IA