L1/L2 Network Support Engineer (Global)

Key Responsibilities

• Conduct pre-implementation site surveys to validate the existing setup against customer-provided network diagrams and report discrepancies.
• Perform site surveys related to:
• Physical inventory check of network equipment.
• Safety and security assessment of the site.
• Rack, cabling, and power availability verification.
• Mapping of existing access points and IDF/MDF locations on floor plans.
• Review and analysis of wiring and cabling schematics to ensure proper rack and stack planning.
• Execute rack, stack, and mounting of network equipment, including routers, switches, access points, and IP phones.
• Perform equipment handling activities (packing/unpacking, loading/unloading, and shifting).
• Conduct power cycling and POST (Power-On Self-Test) & DOA (Dead on Arrival) validation.
• Map port patch panels to switch ports during cutover.
• Label network devices, import links, and uplinks.
• Install routers, switches, and wireless APs at designated sites.
• Mount and patch APs using existing cabling, ensuring proper labeling.
• Provide photos of pre and post-installation work.
• Support / Provide the usage of manlift/boom lift/scaffolding as needed.
• Ensure multiple visits to sites if required to complete installations.
• Connect new wireless APs to access switches using existing cables.
• Install new cables as per project requirements.
• Physically inspect infrastructure components such as cables, ports, patch panels, PDUs, racks, and network modules.
• Document uplink port availability, patch panel ports, IDF/MDF inter-floor ports, rack space, and power sockets.
• Provide hands-and-eyes support for remote configuration, firmware upgrades, and troubleshooting.
• Conduct a Wi-Fi design survey to capture existing site conditions and identify potential mounting limitations.
• Assist the remote wireless experts based on the instructions provided.
• Generate wireless signal reports (using Ekahau sidekick) to determine AP placement, coverage, and cabling needs.
• Recommend mounting positions and cable lengths for APs mapped to floor plans.
• Conduct post-deployment passive validation and troubleshooting surveys.
• Perform RF site survey based on voice, video, and roaming optimization parameters.

Qualifications & Experience

• Bachelor’s degree in IT, Telecommunications, or related field (preferred).
• 3+ years of experience in network deployment, site surveys, and field support.
• Candidate should have CCNA (Routing and Switching), ITIL, & CCNP training good to have, CCNA/CCNP Certification is a plus.
• Hands-on experience with Installation of SD-WAN routers, network switches, wireless APs, and data center networking.
• Proficiency in rack-mounting, cabling, power cycling, and port mapping.
• Knowledge of Wi-Fi design, RF site surveys, and troubleshooting methodologies (Good to have).
• Ability to work in a fast-paced environment and provide support during non-business hours.
• Strong understanding of network diagrams, wiring schematics, and cabling standards.
• Experience using manlift/boom lift/scaffolding for high-mount AP installations (preferred).
• Must be physically fit for handling/lifting equipment with 15-20 Kgs of weight and working at heights.

Key Competencies

• Technical Expertise: Strong understanding of enterprise networking technologies.
• Problem-Solving Skills: Ability to diagnose and resolve issues quickly.
• Attention to Detail: Ensuring precision in equipment installation and documentation.
• Communication Skills: Ability to collaborate with remote engineers and onsite teams.
• Flexibility & Adaptability: Willingness to work after hours and travel between sites.
• Safety Awareness: Adherence to onsite safety protocols and security guidelines.

Work Environment & Physical Requirements

• Ability to travel extensively to customer sites.
• Work in both indoor and outdoor environments (including ceilings, walls, and confined spaces).
• Ability to lift/move network equipment as required.
• Work with tools, ladders, and lifting equipment safely.

Compensation & Benefits

• An exciting opportunity to collaborate with a prestigious multinational company, opening doors to a steady stream of projects and job opportunities throughout the duration of the engagement.
• Competitive market compensation for each visit.
• Travel reimbursements for site visits (If Applicable)
• Professional development and training support