L1 Fraud Investigator

Location: Milford, OH (Onsite) – candidates local to the area preferred.

About the role

The L1 Fraud Investigator monitors, reviews, and investigates potentially fraudulent transactions, account activities, and customer behaviors. This role performs initial fraud assessments, identifies suspicious patterns, documents findings, and escalates complex cases to higher investigation levels while ensuring adherence to regulatory requirements, internal policies, and fraud prevention controls.

Responsibilities

• Review alerts generated through fraud monitoring systems.
• Analyze financial transactions for unusual or suspicious activity, including:
  • Debit/Credit Card transactions
  • ACH Transactions
  • Wire Transfers
  • Check Fraud
  • Account Takeover
  • Identity Theft
  • Digital Banking Fraud
• Validate customer activity using available tools and data sources.
• Identify emerging fraud trends and patterns.
• Perform risk assessments on flagged accounts and transactions.
• Differentiate between genuine customer activity and fraudulent behavior.
• Apply predefined fraud rules, procedures, and controls.
• Contact customers when necessary to verify suspicious transactions.
• Conduct authentication and identity verification procedures.
• Provide professional customer support while handling fraud-related inquiries.
• Document investigation findings accurately in case management systems.
• Maintain detailed records of reviews, actions taken, and outcomes.
• Escalate high-risk or complex fraud cases to L2/L3 investigators or management.
• Meet established productivity and quality standards.
• Ensure compliance with:
  • Bank Secrecy Act (BSA)
  • Anti-Money Laundering (AML) guidelines
  • Financial institution policies
  • Regulatory requirements
• Support internal audits and compliance reviews as needed.

Requirements

• Knowledge of fraud detection tools and case management platforms.
• Experience with transaction monitoring systems.
• Understanding of banking products such as Savings, Checking, Credit Cards, Loans, and Digital Banking Services.
• Familiarity with Microsoft Office Suite (Excel, Word, Outlook).
• Exposure to Fraud, AML, KYC, or Financial Crime Operations.
• Experience with banking systems and payment networks.
• Knowledge of NACHA, Visa, Mastercard, and ACH processes.

Qualifications

• Fraud-related certifications are an advantage:
  • CFE (Certified Fraud Examiner)
  • CAMS (Certified Anti-Money Laundering Specialist)