L&I Revenue Agent 3

About the role

L&I Collections Program in Spokane (Field Unit 7) is seeking a Revenue Agent 3 to contribute to the economic well-being of the department by training and mentoring Revenue Agent 2’s and collecting debts owed to L&I. This position supports agency strategic goals to make it easy to do business with L&I and crack down on dishonest workers and businesses. The role is flexible/hybrid, requiring a minimum of 1-2 days per week in the Spokane office, with varied times for mandatory in-office attendance for training, meetings, or onboarding new staff.

Responsibilities

• Assign, instruct, and check the work of other Revenue Agents as a lead position.
• Provide leadership, technical guidance, and assistance to staff on collection actions, work processes, computer applications, and caseload management.
• Design and deliver ongoing training to staff in all aspects of collections, including technical training for new staff.
• Lead and accompany other Revenue Agents in pursuing advanced and complex collection actions such as successorships, prime contractor liability, and personal liability.
• Collect money owed to the Department in accordance with timelines, policies, and procedures.
• Research and prepare professional documents with supporting evidence/exhibits for tax cases involving successorship and prime contractor liability.
• Perform field visits to business and residential locations to investigate operations, confirm business status, search for assets, serve legal orders, and gain compliance.
• Research information using a variety of computer systems and databases to resolve tax liabilities.
• Communicate with customers by phone, email, written correspondence, and in person to resolve delinquent accounts.
• Educate customers and/or their representatives on laws, rules, policies, procedures, quarterly reporting requirements, and online filing/payment options.
• Assist customers with questions regarding collection actions and processes, and refer them to appropriate L&I staff as needed.
• In the absence of the supervisor, assist in the daily management of the regional collections program.

Requirements

• Two years of experience as a Revenue Agent 2, or a Bachelor’s degree in business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law, or a closely related field, and two years of experience in personal or business finance, tax auditing, law, law enforcement, claims adjustment, examination and analysis of business tax records, collection of civil debts, or a related field. Additional qualifying experience may substitute year-for-year for education.
• Valid unrestricted driver’s license.
• Ability to take action to learn and grow, and to meet the needs of others (equity competencies).

Qualifications

• Experience performing lead work and/or training duties.
• Excellent typing skills and proficiency in Outlook, Word, Excel, OneNote, and SharePoint.
• Knowledge of applicable Revised Codes of Washington (RCW) and Washington Administrative Code (WAC), departmental rulings, principles and methods for curriculum and training design, instructional and presentation techniques.
• Understanding of due process law, search and seizure, appeal procedures, general investigative techniques, business law, rules of evidence in criminal and civil law, the Federal Bankruptcy Act, and liquidation procedures and requirements.

Benefits

• Teleworking and flexible custom work schedules.
• Eligibility for a generous retirement package for qualifying state employees.
• Diverse and inclusive workplace with opportunities for learning and growth.

Schedule

Hybrid schedule requiring a minimum of 1-2 days per week in the Spokane office. Frequency of telework will be discussed with the supervisor at the time of offer. Varied times may require more frequent in-office attendance for training, meetings, or onboarding new staff.

For positions requiring travel, a valid unrestricted driver’s license and insurance (if driving a privately owned vehicle on state business) are required.