L&I Management Analyst 4

About the role

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.

Join the Information Governance program as our Management Analyst 4. In this role, you’ll promote a transparent and accountable state government, providing the public access to agency records, and ensuring transparency to our customers while still protecting confidential information. By collecting, reviewing and providing records in a timely manner the agency can maintain focus on the core mission and maintain government accountability to the citizens of Washington.

As part of the Administrative Services Division, the Information Governance (IG) program includes the Public Records Unit and the Records Management Unit supports the agency’s compliance with records management and disclosure requirements.

Responsibilities

• Using industry best practices, laws, rules and agency policies to create and maintain accountability for standardized work used by Public Records staff to process requests
• Complete second/quality assurance reviews of responses to public record requests. This includes reviewing the request to ensure complete and proper responses, review records gathered to ensure proper redactions, ensure the exemption log is correct and matches the exemptions applied in the records
• Identify gaps in knowledge and work with the Public Records Officer to develop training and recommendations for the team
• Lead and coordinate work groups in Lean process improvement projects to perform problem solving, value stream mapping, create standard work and repeatable processes, conduct standard work checks, procedures and desk manuals for the Information Governance program
• Train Lean methods and tools as needed so project members can actively participate in Lean events
• Use process improvement to facilitate the collection and analysis of data to assist management in identifying operating deficiencies and implementing process changes for short- and long-term strategic goals
• Document and report team’s recommendations to management on new operational procedures
• Perform independent analysis of case law, laws and rules to recommend updates to agency processes and procedures regarding processing of public record requests and develops recommendations for management to implement changes to mitigate risk
• Coordinates the gathering of records from business units across the agency in response to agency subpoenas by the court imposed due date. Works with the AGO to ensure legal requirements are met and records are appropriately redacted
• Consults with Management Analyst 5, Public Records Officer, and Information Governance Manager to provide recommendation of responding to subpoenas and public records requests
• Performs eDiscovery searches in response to subpoenas

Requirements

• A Bachelor’s Degree in business administration, public administration, education, or a related field and four years in a related field including planning, analysis, coordination, and consultation
• Equivalent experience may be substituted year for year for education
• One or more years’ experience in Lean methodology and process improvement and/or project management
• One or more years’ experience performing quality checks on work and/or documents
• One or more years’ experience in working with the disclosure of public records using the Public Records Act or Freedom of Information Act
• Proficient with Microsoft Office suite and Adobe
• Experience researching, evaluation, and drawing conclusions from data; supporting recommendations with facts and analyzing and applying rules, laws, policies, and standard work procedure
• The ability to take action to learn and grow
• The ability to take action to meet the needs of others

Qualifications

• eDiscovery experience (desired)
• Experience documenting standard processes and procedures (desired)

Benefits

• Teleworking is one of the work schedule options for this position
• Flexible custom work schedules
• Generous retirement package for eligible state employees
• Competitive benefits package

Schedule

Telework is permitted with one day in office at least once a month and as needed to meet business needs. The assigned duty station for this position is Tumwater, Washington.