L&I IT Business Analyst Journey (In-Training)

About the role

The Insurance Services Technology Team Program (ISTT) is seeking a Business Analyst to join their technical team. The position ensures the day-to-day program operations for both internal and external customers are fully functional and operating optimally. Key responsibilities include engaging and coordinating IT Technical teams for application and system enhancements and issue resolution, gathering and analyzing business requirements, translating them into technical requirements, researching solutions, leading the solution through programming estimation, prioritization, and development, designing and conducting appropriate testing to verify functionality, and ensuring the continued security of the department’s confidential data.

Responsibilities

• Maintain, analyze, detect, and resolve complex application and system issues.
• Provide consultation and make recommendations to customers for application and system changes that meet their needs and prevent application and system outages.
• Elicit, define, and document business requirements for enhancements or changes to Insurance Services applications/systems or records from business area stakeholders and subject matter experts.
• Create and maintain technical documentation for Insurance Services applications and systems.
• Analyze business requirements and design documents for completeness and testability.
• Create and execute change management plans, coordinating implementation changes.
• Create test data and test plans to ensure that new and revised systems meet the customers’ needs.
• Perform application and system testing to confirm changes or enhancements meet original requirements without unintended impacts to existing functionality.

Requirements

Required:

• Two or more years of progressive and increasingly complex Information Technology experience such as testing, consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, directing IT-related projects, providing customer or technical support.
• A Bachelor’s or Associate’s degree in an IT-related field may substitute for up to two years of Information Technology experience.
• Two or more years of professional experience independently researching, evaluating, and drawing conclusions from data and supporting recommendations with facts and analysis, interpreting and applying rules, laws, policies and procedures.
• Two or more years of professional experience effectively conveying ideas and facts orally and in writing using language appropriate for the intended audience.
• Two or more years partnering with stakeholders to identify and resolve complex or sensitive issues.

Qualifications

Required:

• Two or more years of professional experience independently researching, evaluating and drawing conclusions from data and supporting recommendations with facts and analysis, interpreting and applying rules, laws, policies and procedures.
• Two or more years of professional experience effectively conveying ideas and facts orally and in writing using language appropriate for the intended audience.
• Two or more years partnering with stakeholders to identify and resolve complex or sensitive issues.

Skills

Demonstrated critical thinking and analytical skills. Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to make recommendations. Strong customer service skills with the ability to authentically listen and connect with others to build and maintain internal and external customer satisfaction. Project management skills to ensure work progresses toward the achievement of goals and objectives. Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand. Ability to effectively organize multiple assignments involving competing priorities to produce work products that are accurate, thorough and on time. Your willingness to learn by showing self-initiative to develop and upgrade your skills, enhance your knowledge, and learn new technology. Demonstrated ability to build rapport and partner with others to contribute to team cohesion.

Benefits

Salary range for each job classification level:

• IT Business Analyst - Entry: $74,268 - $99,924 annually, depending on qualifications.
• IT Business Analyst - Journey: $85,800 - $115,416 annually, depending on qualifications.

Pay

$74,268 - $99,924 annually, depending on qualifications.

Schedule

Flexible schedule (4/10’s, 9/80’s, 5/8’s, etc.) upon approval by management.