L&I Communications Consultant 2 (Bilingual Preferred)

About the role

This position aims to lead, strategize and create a rich connection of communication between our limited English proficient customers and the agency. It is within the Community Relations & Language Access Program of the Financial Management division, serving as the department’s primary point of contact with the state’s limited English proficiency (LEP) community regarding pertinent updates in L&I policies, laws, and rules.

Responsibilities

• Assist in completion of L&I Language Access initiatives and projects.
• Oversee contracts with non-English media outlets (e.g., newspapers, radio).
• Coordinate ongoing radio interviews featuring L&I programs throughout the year.
• Work with program areas and Public Affairs to create radio advertisements and public service announcements.
• Address inquiries from non-English media by directing questions to appropriate channels for resolution.
• Work with Communication Services to develop outreach materials in languages other than English.
• Coordinate translation of program content into Spanish for external distribution.
• Provide guidance to agency divisions and programs on materials to translate into different languages.
• Work with supervisor to develop and translate published materials.
• Maintain updated translated material for the Spanish website for the Community Relations Program.
• Process translation requests and answer telephonic interpretation inquiries.

Qualifications

Required: Bachelor’s degree in English, communications, journalism, humanities, public relations, or related field and one year of writing/editing experience; or equivalent education/experience equaling 4 years.

Position-specific Skills, Abilities and Competencies

• Accountability and flexibility
• Attention to detail
• Verbal and written communication
• Ethics and integrity
• Time management
• Coordinating and organizing
• Team orientation
• The ability to take action to learn and grow
• The ability to take action to meet the needs of others

Desired: Bilingual skills in English and a secondary language. The ability to read, write, translate and converse with fluency in English and a secondary language. Translator certification. Project management and change management skills. Resourcefulness, experience or training in problem resolution.

Pay

Employees with bilingual responsibilities receive a 5% increase in pay.

Schedule

This is a non-permanent position expected to last through 6/30/2027. The duty station is Tumwater, Washington. This position is eligible to telework 2 days per week dependent on business needs and supervisor approval.