L&I Customer Service Specialist 2 - Bilingual (Spanish)

About the role

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability. At Labor & Industries (L&I), we’re on a mission to support the safety and well-being of Washington’s workers. This position is a full-time position with flexible work options plus 5% pay increase for bilingual skills (if applies). The expected time spent in-office will be Monday through Friday. The assigned duty station for this position is Tumwater, Washington.

Benefits

Make a Difference: Your work will contribute to the safety, economic well-being, and success of Washington’s workers. Your role will directly impact real people! Work-Life Balance: Depending on business needs, you may be eligible for telework or flexible schedule options after your probation period. Generous Benefits: From medical coverage to retirement plans, we’ve got you covered. Plus, enjoy generous vacation time to recharge and grow. Great Team Culture: We believe in diversity, respect, and creating a workplace where everyone’s voice is heard. Join a team that’s passionate about service and learning! Opportunity for Growth: Whether it's mastering new programs or advancing your career, we’ll provide ongoing training and development opportunities.

Responsibilities

As a key part of our team, you’ll: Independently process licensing, registration & permit applications for completeness and accuracy. Reviews, researches, and processes registration and licensing applications for construction contractors to telephone and walk-in customers. Researches each applicant in multiple internal databases for outstanding debts owed the agency. Educates and guides customers regarding applications and/or additional requirements that may include other local, state and federal agencies.

• Uses written and interpersonal communication with bonding and insurance agents to resolve issues regarding surety bonds and certificates of liability insurance.
• Calculates and collects appropriate processing fees.
• Completes entry of both required data and payment information in appropriate systems to issue the license, certificate or registration.
• Maintains fiscal integrity in the handling of currency, checks, credit/debit cards and receipts.
• Assists customers using technical knowledge of business services, including accessing L&I services and utilizing telephonic interpretive services to assist customers with limited English proficiency.

Qualifications

Required Qualifications: High School Diploma or equivalent and two years of experience providing assistance to clients/customers regarding inquiries, complaints or problems. OR One year of experience as a Customer Service Specialist 1. OR Equivalent education/experience. In Addition, Bilingual: You must be fluent in both English and Spanish (reading, writing, and speaking). Must possess a valid unrestricted driver license.

• Required Equity Competencies: The ability to take action to learn and grow, The ability to take action to meet the needs of others.
• Desired Qualifications: Communication Skills, Customer-Centered, Tech-Savvy, 1 year of cash handling experience.