L&D Coordinator

Location: San Jose, CA

Salary Range: $28.00/hour to $41.00/hour. Final determination of starting pay will vary based on job-related knowledge, skills, education, and experience.

About the Role

The Learning & Development (L & D) Coordinator supports the Talent and Operations Development teams. This role plays an important part in preparing and managing training materials, coordinating training logistics, and maintaining accurate training records to support CEI’s leadership development initiatives. The L & D Coordinator assists with the creation, editing, and organization of training content, manages training attendance tracking and calendar coordination, and ensures training documentation is properly maintained within CEI systems. This role requires strong attention to detail, excellent organizational skills, and the ability to support multiple training initiatives simultaneously.

Responsibilities

• Training Records & Systems Administration
  • Provide LMS administrative support to Instructional Designers, Talent Development Partners, and Operations Development teams, including:
    • Upload of eLearning content and other electronic assets
    • Develop and generate course completion and learner reports
    • Manage Events Calendar ensuring ILT/vILT courses are created and available in a timely manner and registrations and completions are accurately captured
    • Manage both employee and leader curriculum ensuring content accuracy is consistently maintained and up to date
    • Ensure system hygiene is maintained and that users, assignment groups, courses, and curricula are retired in a timely manner
    • Ensure course completion and attendance records are accurately captured in the LMS and reporting can easily be generated
    • Troubleshoot and correct system issues with learners, transcripts, courses, reporting, and any other LMS issues
  • Maintain organized digital records of training content and materials for easy retrieval and version control.
• Vendor, Resources, & Materials Management
  • Upload and manage learner license assignments ensuring learners have access to third-party LMS platforms
  • Maintain platform hygiene, accurately generate and compile complete, accurate, and simple reports to read
  • Manage learner engagement by monitoring platforms and communicating usage to appropriate audiences
  • Maintain an organized physical inventory of learner, participant, and facilitator guides, job aids, and any other class materials
  • Manage and maintain MS Team Channels and membership
  • Assist with the creation and production of training materials, including binders, participant guides, handouts, and reference materials
  • Coordinate printing, assembly, and distribution of training materials
  • Manage vendor contracts, SOWs/order forms, invoice processing, and tracking
• Training Event Coordination, Logistics, and Support
  • Manage class rosters ensuring accurate registration and attendance tracking
  • Manage LMS, Outlook, and/or Teams calendar invitations for training sessions and related meetings
  • Assist with scheduling training sessions and coordinating room reservations or meeting spaces
  • Provide catering coordination and support for training classes as needed
  • Track training and facilitator materials to ensure readiness for scheduled and offsite sessions
  • For SJ office onsite training, request room setup, ensuring the proper seating arrangements and all materials are ready for class facilitation
  • Maintain a flexible in-office schedule to provide class support
  • Provide production support for vILT sessions when necessary
  • Arrange travel logistics and manage expense reporting as necessary
• File & Content Management
  • Maintain the structured file management for all training materials, presentations, and resources
  • Organize and maintain shared folders and training libraries to ensure materials remain current and accessible
  • Assist with version control and updates to training documents and curriculum materials
• Reporting & Analytics
  • Generate and maintain program dashboards and participation reports
  • Produce completion reporting at:
    • Program level
    • Curriculum level
    • Course level
  • Track attendance and learner engagement data
  • Support reporting accuracy and timely distribution to TD SMEs
  • Assist in identifying trends and operational insights within learning data
  • Offer suggestions based on observed trends/insights
  • Produce ad hoc reports as required

Requirements

• Learning Management System (LMS) administration
• Training coordination and event logistics
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) and Power BI
• Experience with employee onboarding and orientation processes
• Problem-solving and critical thinking
• Able to manage multiple priorities and meet deadlines
• Strong organization, prioritization, and time management
• Outstanding attention to detail
• Proficient in organization and analysis of simple data sets with various attributes
• Work independently with minimal supervision
• Coordinate multiple training programs simultaneously while meeting deadlines
• Analyze training data to identify trends and opportunities
• Communicate clearly with TD Partners, employees, leaders, and vendors

Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.

• Education: High School Diploma or GED required. Bachelor’s degree or equivalent work experience preferred.
• Licensure/Certifications: Cornerstone CSOD Administration Certification preferred.
• Experience:
  • Minimum 5 years of administrative or coordination experience, preferably supporting training, operations, or leadership development programs
  • Experience supporting corporate training or leadership development programs
  • Familiarity with Learning Management Systems (LMS) or similar platforms
  • Experience coordinating training events or internal workshops