KYC Program Manager

Meta is seeking a Program Manager to support the design, implementation, and ongoing management of Know Your Customer (KYC) compliance programs within Meta's financial services and payments ecosystem. In this role, you will help ensure that Meta's customer due diligence, identity verification, and onboarding controls meet applicable regulatory requirements and internal policy standards. You will partner with cross-functional teams including Legal, Engineering, Product, and Operations to identify compliance gaps, drive program improvements, and scale KYC processes as Meta's payments and financial products grow. This is an opportunity to contribute meaningfully to a compliance function that directly supports the integrity and trustworthiness of Meta's financial services offerings. KYC Program Manager Responsibilities: Manage and support the execution of KYC program initiatives, including customer due diligence, enhanced due diligence, and identity verification workflows across Meta's payments and financial services productsMonitor KYC program health by tracking key performance indicators, identifying control gaps, and escalating risks or issues to appropriate stakeholdersPartner with Engineering, Product, Legal, and Operations teams to design and implement scalable KYC controls and onboarding processes that meet regulatory requirementsTranslate regulatory requirements and internal policy standards into clear operational procedures and technical specifications for cross-functional partnersDrive process improvements and operational enhancements that increase the efficiency, accuracy, and scalability of KYC workflowsDevelop and maintain program documentation including policies, procedures, process maps, and control inventories relevant to KYC and customer due diligence obligationsSupport regulatory examinations, internal audits, and compliance reviews by preparing documentation, responding to inquiries, and tracking remediation effortsCollaborate with data and analytics partners to build reporting and monitoring capabilities that provide visibility into KYC program performance and risk exposureCommunicate program status, risks, and outcomes clearly to stakeholders across compliance, legal, and business functions, including periodic updates to leadership Minimum Qualifications: 3+ years of experience in compliance program management, regulatory operations, or a related function within financial services, fintech, or a technology company with payment or financial productsExperience managing cross-functional projects involving both technical and non-technical stakeholders, with the ability to drive work to completion with limited oversightExperience translating regulatory or policy requirements into operational procedures, controls, or technical specificationsExperience with KYC, customer onboarding, due diligence, identity verification, risk, or compliance frameworks and their operational implementationExperience designing and operating model monitoring, testing, or attestation frameworks and producing audit- or regulator-ready evidenceProficiency in data analysis and techniques (SQL) to perform root cause analysis and inform process-based redesign Preferred Qualifications: Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Experience developing and implementing automation (e.g., performing prompt engineering, benchmarking, launch planning) in a business contextDemonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesExperience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Familiarity with BSA/AML regulatory requirements, FinCEN guidance, or international KYC standards applicable to payments or financial services productsExperience using data analysis or reporting tools to monitor compliance program metrics and surface actionable insights for program improvementExperience working with automated identity verification platforms, onboarding tooling, or KYC technology solutions in a fintech or payments environment About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com. $94,000/year to $139,000/year + bonus + equity + benefits Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.