KYC Director

About the role

We are seeking a KYC and Compliance leader to shape and lead a global KYC strategy while driving operational excellence and risk-based decision making. As part of the Commercial Governance team within Growth & Experience - Commercial Excellence, you will play a critical role in ensuring Baker Hughes maintains an effective, scalable, and business-aligned Know Your Customer (KYC) program.

Responsibilities

The KYC Director will lead and oversee the global Know Your Customer function for Baker Hughes, ensuring robust due diligence practices, effective governance, and alignment with business objectives. Key responsibilities include:

• Leading the global KYC function, providing strategic direction, governance, and operational oversight
• Own and continuously enhance the KYC operating model, including workflows, controls, escalation paths, governance structures, and process documentation
• Maintain and update KYC policies and procedures to reflect evolving business requirements, regulatory expectations, and changes in the external risk environment
• Partner with business segments and integration teams to provide practical guidance and support risk-informed decision making
• Develop long-term plans to improve KYC effectiveness, scalability, and alignment with organizational objectives
• Support Internal Audit reviews and ensure readiness for governance and compliance assessments

Additionally, the KYC Director will oversee day-to-day KYC operations, ensuring high standards of quality, efficiency, queue management, and SLA performance. This includes leading, coaching, and developing the KYC Analyst team, establishing performance metrics and quality controls, and managing complex KYC reviews, escalations, and exception cases.

Requirements

To be successful in this role, you will:

• Have a Bachelor's degree or equivalent professional experience
• Have relevant experience in KYC, compliance, governance, risk management, audit, or related disciplines
• Have experience leading a KYC function or similar due diligence program within a large multinational organization, preferably within the energy sector or a related industry
• Demonstrate strong knowledge of third-party due diligence, beneficial ownership reviews, sanctions screening, watchlist monitoring, risk-based assessments, and escalation protocols
• Have experience operating within complex, global matrix organizations and managing cross-functional stakeholder relationships
• Possess strong leadership skills with a proven ability to coach, develop, and manage high-performing teams

Skills

The ideal candidate will have:

• Experience designing and improving policies, procedures, controls, governance frameworks, and operational processes
• Expertise in vendor management, contract oversight, budget management, and supplier performance governance
• Strong analytical skills with the ability to leverage data and performance metrics to drive operational improvements and informed decision making
• Excellent communication, stakeholder management, presentation, and executive influencing skills
• A relevant certification such as CAMS, ICA, CCEP, or equivalent (preferred)
• Experience with Exiger Insight 3PM or similar third-party risk and due diligence platforms (preferred)
• Knowledge of Dow Jones screening tools and compliance monitoring systems
• Familiarity with Moody's Orbis or similar corporate ownership and company intelligence databases
• Strong proficiency in Microsoft Excel, PowerPoint, Word, Power BI, and dashboard-based reporting tools

Benefits

We offer a range of benefits, including:

• Contemporary work-life balance policies and wellbeing initiatives
• Comprehensive private medical care options
• Life insurance and disability programs
• Competitive financial and retirement benefits
• Additional elected and voluntary benefits
• Career development opportunities within Commercial Governance, Compliance, International Trade Compliance (ITC), Commercial Excellence, and broader business leadership pathways