KPO & Operations Research Intern

About The Role

Develop core operational leadership skills in our KPO & Operations division. Over 3 to 6 months, you will execute high-level market research, manage SLA ticketing queues, validate analytical datasets, and draft operational SOPs.

Stage 1 — The Internship Accelerator

Duration: 3 - 6 Months (Full Immersion). Practical operational experience supervised by an Operations Manager. Includes structured workflow training, performance evaluations, and an official Internship Completion Certificate. No stipend. 100% Practical Training & Real-World Project Experience with 1-on-1 mentorship from veteran tech leads.

Stage 2 — Full-Time Permanent Employment Opportunity

Interns exhibiting strong organizational discipline, analytical skills, and operational excellence will be evaluated for full-time Operations Analyst positions. Such employment, if offered, will be subject to a separate employment/offer letter containing the applicable position, salary, benefits, terms and conditions. Completion of the internship does not guarantee permanent employment.

What You'll Do

• Conduct structured industry research and synthesize operational data
• Audit data entries against strict quality benchmarks
• Monitor SLA queue metrics and helpdesk ticketing workflows in Zendesk

What We're Looking For

• Degree in Business Administration, Commerce, CS/IT, or related fields
• High attention to detail and proficiency in Excel/Sheets
• Good communication and organizational skills

Tech Stack & Tools

• Zendesk
• Jira Service Desk
• MS Excel
• Google Sheets

Benefits & Perks

• Stage 1: 3 - 6 Months structured training & practical real-world project experience
• Assigned 1-on-1 Operations Manager Mentor & Supervisor
• Regular performance evaluations & official Internship Completion Certificate
• Stage 2: Potential Full-Time Permanent Employment Opportunity based on overall performance & business requirements

The Interview Process

• Resume Review
• Data Analysis Task
• Manager Interview