KPN Front Office Spec

Responsibilities

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for:

• Answering, handling and screening incoming telephone calls;
• Greeting and registering patients;
• Filing and preparing charts;
• Check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments;
• Day-end reconciliation duties.

Requirements

• High School Diploma or equivalent;
• Previous front office experience or background in general office work;
• Maintain confidentiality/discretion;
• Be patient, courteous, and tactful;
• Communicate and relate well with office staff, ancillary departments and the public;
• Follow direction, accept orders and perform repetitive tasks;
• Computer literate in use of word processing and email.

Qualifications

• Preferred 1-year experience in a medical/physician office setting;
• Preferred Experience in electronic medical records;
• Preferred Knowledge of medical terminology.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With safety as our top priority, we provide an integrated system of healthcare experts committed to providing exceptional care.