Korean Bilingual Sales & Operations Manager

About the role

We are seeking a highly analytical and operationally driven Sales & Operations Manager to support and elevate our Retail Sales organization through strategic forecasting, operational excellence, and data-driven sales planning.

Responsibilities

• Demand Forecasting & Planning: Develop, maintain, and manage detailed demand forecasting reports and sales projections across retail sales channels to support inventory planning and business growth.
• Sales Data & Analytics: Analyze historical sales data, inventory trends, customer demand patterns, and market performance to provide actionable business insights and recommendations.
• Sales Operations Management: Support day-to-day retail sales operations by improving reporting structures, operational workflows, communication processes, and overall team efficiency.
• Strategic Sales Support: Partner closely with the Director of Sales to develop and execute sales strategies aligned with revenue goals, promotional initiatives, and retail growth opportunities.
• Reporting & KPI Management: Prepare weekly, monthly, and quarterly reporting dashboards highlighting sales performance, forecasting accuracy, operational metrics, and business trends for leadership review.
• Retail Channel Management: Serve as a key operational point of contact for the local retail sales channel/team to ensure alignment on priorities, customer support, and account execution.
• Cross-Functional Collaboration: Work closely with Supply Chain, Operations, Finance, Marketing, Product Development, and Customer Service teams to support forecasting accuracy and successful program execution.
• Inventory & Supply Coordination: Partner with Operations and Supply Chain teams to monitor inventory levels, mitigate supply risks, and align sales forecasts with operational capabilities.
• Executive Communication: Regularly interface with the General Manager and senior leadership team by providing data-driven updates, operational insights, and strategic recommendations.
• Process Improvement: Identify opportunities to streamline sales operations, improve forecasting methodologies, and enhance overall organizational efficiency.
• CRM & ERP Management: Utilize CRM, ERP (SAP), and reporting platforms to maintain accurate sales data, forecasting records, and operational reporting.
• Leadership & Team Support: Provide operational guidance and support to the retail sales team while fostering accountability, collaboration, and continuous improvement.
• Travel: Travel as necessary for retail meetings, customer visits, business reviews, and industry events.

Qualifications

• Minimum 5+ years of experience in Sales Operations, Retail Sales, Demand Planning, Forecasting, or related commercial operations roles.
• Must speak Korean to interface with HQ.
• Prior experience within the cosmetics, beauty, skincare, or consumer packaged goods industry is strongly preferred.
• Strong understanding of retail sales processes, demand forecasting methodologies, inventory planning, and operational workflows.
• Advanced proficiency in Microsoft Excel, reporting tools, and data analytics platforms.
• Experience utilizing CRM, ERP, forecasting, and business intelligence systems.
• Ability to analyze large data sets and translate insights into strategic business recommendations.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent communication and cross-functional collaboration skills.
• Strong problem-solving mindset with the ability to proactively identify operational improvements and business opportunities.
• Ability to effectively interface with senior leadership and provide executive-level reporting and presentations.
• Proficient in administrative tasks and other assignments as needed.
• Advanced Tableau expertise is a must.

Benefits

• 15 days of PTO, 10 Paid Holidays!
• Eligible for benefits first of the month following 30 days of hire.
• Company sponsored voluntary vision and dental plans.
• Employee Assistance Programs.
• Wellness incentive programs.
• 50% off employee discount programs.
• Monthly catered lunches.