Kohler Reservation Specialist, The American Club
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
Work Mode: Onsite Location: Kohler, WI (metadata, can be short p). Specific Responsibilities: Guest Services ... list of duties.
Then there is "Information Responsibilities" (maybe part of responsibilities). Then "Miscellaneous Responsibilities". Then "This is a casual part-time position working weekdays and weekends. Hours vary between 8:00am - 8:00pm." That's schedule.
Then "Skills/Requirements" list: High School diploma or GED required, 2–4-year degree preferred, Need to have at least 500 MBPS internet service from their home internet provider. Call center experience is a plus, as is experience with luxury hospitality companies. High computer proficiency skills. Private and quiet workspace with desk and chair. Proficient with Microsoft Suite products Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Then "The hourly range for this position is $16.60 - $24.90. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location." That's Pay.
Then "Why Work at Kohler Co.?" and "About Us" etc. Those are boilerplate? They talk about mission, benefits package including competitive salary, health, vision, dental, 401(k) with company matching, and more! That's benefits.
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should strip the EEO statement etc. The "Why Work at Kohler Co.?" and "About Us" maybe considered boilerplate but they contain benefits info. The benefits: "competitive salary, health, vision, dental, 401(k) with company matching, and more!" That's specific enough to include Benefits section.
We also have "Kohler Co.'s mission is to contribute to a higher level of gracious living..." That's maybe fluff but could be part of About Us. Might be considered boilerplate but not EEO. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The mission statement is not explicitly prohibited, but we might keep it under About Us? However we only have headings for specific sections; we could include an "About the role" section summarizing the role? The posting already shows job title; we should not repeat job title as heading. "About the role" could be a short paragraph describing the role. The posting includes "Work Mode: Onsite Location: Kohler, WI" and then "Specific Responsibilities: Guest Services". We could treat "About the role" as a brief summary: maybe combine work mode and location? But we need to avoid filler. The instruction: "Prefer a few substantive sections over many thin ones." So we could have sections: Responsibilities, Requirements (maybe combine Skills/Requirements), Pay, Schedule, Benefits. Possibly also "Qualifications" if we have qualifications like degree, experience. But we can combine.
We need to use for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We must preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep all details from responsibilities, requirements, etc.
Let's extract responsibilities bullet points:
From "Specific Responsibilities: Guest Services Provide prompt and courteous service while meeting all service standards and AAA Four Diamond standards as reservationist Book accommodations for lodging, dining, spa, experiential packages and miscellaneous guest activities for transient, online and call in group guests Work towards meeting expected metrics for performance including revenue generated, conversion rate, error percentage of Opera, compliance, as well as team goals for abandon percentage and average speed to answer Assist in overseeing shared reservation mailbox and providing prompt and professional responses Submit and/or note waitlist requests for guests accordingly based on the request Assist in calling back guests who abandon while waiting in queue Perform call backs to guests who have left voicemails in the reservations voicemail Offer follow-up and assistance to guests as needed over the phone and via email Upsell services and offerings provided on the resort to enhance the guest’s experience by being anticipatory Assist guests calling into reservations with inquiries needing to be transferred to various departments Complete Kohler Hospitality provided design courses within one year of service"
Then "Information Responsibilities Full hotel understanding and knowledge of policies and how to retrieve information promptly when needed Utilize various resources proficiently without delays Basic knowledge of Opera, Spa Soft, Sevenrooms, and Unify systems for reservation bookings, to which you will be well-trained Entry level knowledge of Microsoft Outlook Office Suite Be compliant in regulations of credit card security and recorded call announcements"
Then "Miscellaneous Responsibilities Assist in final review of arrival reservations, ensuring accuracy, following up with agents as needed Participate in team incentive opportunity Receive feedback monthly from Coordinators and/or Manager Maintain strict confidentiality of guest clientele Participate in annual team engagement meetings, trainings and various tours of facilities Operate various office equipment"
We need to turn these into list items.
Now Skills/Requirements list:
- High School diploma or GED required
- 2–4-year degree preferred
- Need to have at least 500 MBPS internet service from their home internet provider.
- Call center experience is a plus, as is experience with luxury hospitality companies.
- High computer proficiency skills.
- Private and quiet workspace with desk and chair.
- Proficient with Microsoft Suite products
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Also maybe "High computer proficiency skills." and "Proficient with Microsoft Suite products" could be separate.
Now Pay: hourly range $16.60 - $24.90. Specific hourly rate influenced by education and work location.
Schedule: "This is a casual part-time position working weekdays and weekends. Hours vary between 8:00am - 8:00pm."
Benefits: "competitive salary, health, vision, dental, 401(k) with company matching, and more!" Also maybe mention "ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler." That's also a benefit. We'll include those.
Now we need to decide sections.
Potential sections:
- Responsibilities (h3) with ul list of duties (maybe combine all responsibilities into one list)
- Requirements (h3) with ul list of requirements/skills (maybe combine skills/requirements)
- Pay (h3) with p
- Schedule (h3) with p
- Benefits (h3) with ul list
We could also have "About the role" but maybe not needed if we have Responsibilities. The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not mandatory to include all. We should include only those with real content.
We have Responsibilities, Requirements (or Skills), Pay, Schedule, Benefits. That's five sections.
We need to avoid repeating job title as heading. Not needed.
We need to not put Job ID/requisition numbers as headings; none present.
We need to remove boilerplate: EEO statement etc. We'll cut out the EEO paragraph at the end.
Also remove "Why Work at Kohler Co.?" and "About Us" if they are just fluff but we need benefits. We'll extract benefits from those paragraphs.
Now produce HTML fragment.
Let's craft:
Responsibilities
- Provide prompt and courteous service while meeting all service standards and AAA Four Diamond standards as a reservationist.
- Book accommodations for lodging, dining, spa, experiential packages and miscellaneous guest activities for transient, online and call‑in group guests.
- Work towards meeting expected metrics for performance including revenue generated, conversion rate, error percentage of Opera, compliance, as well as team goals for abandon percentage and average speed to answer.
- Assist in overseeing shared reservation mailbox and providing prompt and professional responses.
- Submit and/or note waitlist requests for guests accordingly based on the request.
- Assist in calling back guests who abandon while waiting in queue.
- Perform call backs to guests who have left voicemails in the reservations voicemail.
- Offer follow‑up and assistance to guests as needed over the phone and via email.
- Upsell services and offerings provided on the resort to enhance the guest’s experience by being anticipatory.
- Assist guests calling into reservations with inquiries needing to be transferred to various departments.
- Complete Kohler Hospitality provided design courses within one year of service.
- Maintain full hotel understanding and knowledge of policies and how to retrieve information promptly when needed.
- Utilize various resources proficiently without delays.
- Have basic knowledge of Opera, Spa Soft, Sevenrooms, and Unify systems for reservation bookings (training provided).
- Possess entry‑level knowledge of Microsoft Outlook Office Suite.
- Be compliant with regulations of credit card security and recorded call announcements.
- Assist in final review of arrival reservations, ensuring accuracy and following up with agents as needed.
- Participate in team incentive opportunities.
- Receive feedback monthly from Coordinators and/or Manager.
- Maintain strict confidentiality of guest clientele.
- Participate in annual team engagement meetings, trainings and various tours of facilities.
- Operate various office equipment.
Now Requirements/Skills:
We could combine into Requirements.
Requirements
- High school diploma or GED required.
- 2‑4‑year degree preferred.
- Minimum 500 Mbps home internet service.
- Call center experience is a plus; experience with luxury hospitality companies is also a plus.
- High computer proficiency skills.
- Private and quiet workspace with desk and chair.
- Proficient with Microsoft Suite products.
- Authorized to work in the US without requiring sponsorship now or in the future.
Now Pay:
Pay
The hourly range for this position is $16.60 – $24.90. The specific hourly rate offered may be influenced by factors such as education and work location.
Now Schedule:
Schedule
This is a casual part‑time position working weekdays and weekends. Hours vary between 8:00 am and 8:00 pm.
Now Benefits:
Benefits
- Competitive salary.
- Health, vision, and dental insurance.
- 401(k) plan with company matching.
- Ongoing investment in personal development and opportunities to collaborate across functions and roles at Kohler.
- Additional benefits as described (e.g., “and more!”).
We need to ensure we didn't include any filler like "commensurate with experience". Not present.
Check for any duplicated lines: we have not duplicated.
Check for any boilerplate left: we removed EEO statement. Also removed "Why Work at Kohler Co.?" and "About Us" except we extracted benefits. The mission statement about gracious living is not included; we omitted it. That's okay.
Now output only HTML fragment.
Make sure to use proper HTML escaping? Not needed.
Let's produce final
- for any list of duties/requirements/benefits, and
for prose. We must preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep all details from responsibilities, requirements, etc. Let's extract responsibilities bullet points: From "Specific Responsibilities: Guest Services Provide prompt and courteous service while meeting all service standards and AAA Four Diamond standards as reservationist Book accommodations for lodging, dining, spa, experiential packages and miscellaneous guest activities for transient, online and call in group guests Work towards meeting expected metrics for performance including revenue generated, conversion rate, error percentage of Opera, compliance, as well as team goals for abandon percentage and average speed to answer Assist in overseeing shared reservation mailbox and providing prompt and professional responses Submit and/or note waitlist requests for guests accordingly based on the request Assist in calling back guests who abandon while waiting in queue Perform call backs to guests who have left voicemails in the reservations voicemail Offer follow-up and assistance to guests as needed over the phone and via email Upsell services and offerings provided on the resort to enhance the guest’s experience by being anticipatory Assist guests calling into reservations with inquiries needing to be transferred to various departments Complete Kohler Hospitality provided design courses within one year of service" Then "Information Responsibilities Full hotel understanding and knowledge of policies and how to retrieve information promptly when needed Utilize various resources proficiently without delays Basic knowledge of Opera, Spa Soft, Sevenrooms, and Unify systems for reservation bookings, to which you will be well-trained Entry level knowledge of Microsoft Outlook Office Suite Be compliant in regulations of credit card security and recorded call announcements" Then "Miscellaneous Responsibilities Assist in final review of arrival reservations, ensuring accuracy, following up with agents as needed Participate in team incentive opportunity Receive feedback monthly from Coordinators and/or Manager Maintain strict confidentiality of guest clientele Participate in annual team engagement meetings, trainings and various tours of facilities Operate various office equipment" We need to turn these into list items. Now Skills/Requirements list: - High School diploma or GED required - 2–4-year degree preferred - Need to have at least 500 MBPS internet service from their home internet provider. - Call center experience is a plus, as is experience with luxury hospitality companies. - High computer proficiency skills. - Private and quiet workspace with desk and chair. - Proficient with Microsoft Suite products - Applicants must be authorized to work in the US without requiring sponsorship now or in the future. Also maybe "High computer proficiency skills." and "Proficient with Microsoft Suite products" could be separate. Now Pay: hourly range $16.60 - $24.90. Specific hourly rate influenced by education and work location. Schedule: "This is a casual part-time position working weekdays and weekends. Hours vary between 8:00am - 8:00pm." Benefits: "competitive salary, health, vision, dental, 401(k) with company matching, and more!" Also maybe mention "ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler." That's also a benefit. We'll include those. Now we need to decide sections. Potential sections: - Responsibilities (h3) with ul list of duties (maybe combine all responsibilities into one list) - Requirements (h3) with ul list of requirements/skills (maybe combine skills/requirements) - Pay (h3) with p - Schedule (h3) with p - Benefits (h3) with ul list We could also have "About the role" but maybe not needed if we have Responsibilities. The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not mandatory to include all. We should include only those with real content. We have Responsibilities, Requirements (or Skills), Pay, Schedule, Benefits. That's five sections. We need to avoid repeating job title as heading. Not needed. We need to not put Job ID/requisition numbers as headings; none present. We need to remove boilerplate: EEO statement etc. We'll cut out the EEO paragraph at the end. Also remove "Why Work at Kohler Co.?" and "About Us" if they are just fluff but we need benefits. We'll extract benefits from those paragraphs. Now produce HTML fragment. Let's craft:
Responsibilities
- Provide prompt and courteous service while meeting all service standards and AAA Four Diamond standards as a reservationist.
- Book accommodations for lodging, dining, spa, experiential packages and miscellaneous guest activities for transient, online and call‑in group guests.
- Work towards meeting expected metrics for performance including revenue generated, conversion rate, error percentage of Opera, compliance, as well as team goals for abandon percentage and average speed to answer.
- Assist in overseeing shared reservation mailbox and providing prompt and professional responses.
- Submit and/or note waitlist requests for guests accordingly based on the request.
- Assist in calling back guests who abandon while waiting in queue.
- Perform call backs to guests who have left voicemails in the reservations voicemail.
- Offer follow‑up and assistance to guests as needed over the phone and via email.
- Upsell services and offerings provided on the resort to enhance the guest’s experience by being anticipatory.
- Assist guests calling into reservations with inquiries needing to be transferred to various departments.
- Complete Kohler Hospitality provided design courses within one year of service.
- Maintain full hotel understanding and knowledge of policies and how to retrieve information promptly when needed.
- Utilize various resources proficiently without delays.
- Have basic knowledge of Opera, Spa Soft, Sevenrooms, and Unify systems for reservation bookings (training provided).
- Possess entry‑level knowledge of Microsoft Outlook Office Suite.
- Be compliant with regulations of credit card security and recorded call announcements.
- Assist in final review of arrival reservations, ensuring accuracy and following up with agents as needed.
- Participate in team incentive opportunities.
- Receive feedback monthly from Coordinators and/or Manager.
- Maintain strict confidentiality of guest clientele.
- Participate in annual team engagement meetings, trainings and various tours of facilities.
- Operate various office equipment.
Requirements
- High school diploma or GED required.
- 2‑4‑year degree preferred.
- Minimum 500 Mbps home internet service.
- Call center experience is a plus; experience with luxury hospitality companies is also a plus.
- High computer proficiency skills.
- Private and quiet workspace with desk and chair.
- Proficient with Microsoft Suite products.
- Authorized to work in the US without requiring sponsorship now or in the future.
Pay
The hourly range for this position is $16.60 – $24.90. The specific hourly rate offered may be influenced by factors such as education and work location.
Now Schedule:Schedule
This is a casual part‑time position working weekdays and weekends. Hours vary between 8:00 am and 8:00 pm.
Now Benefits:Benefits
- Competitive salary.
- Health, vision, and dental insurance.
- 401(k) plan with company matching.
- Ongoing investment in personal development and opportunities to collaborate across functions and roles at Kohler.
- Additional benefits as described (e.g., “and more!”).