Knowledge Systems Specialist - Intermediate

About the role

This position is 100% on-site. We are looking for a Knowledge Systems Specialist to support our government client at Virginia Beach, VA.

Responsibilities

• Implement, manage, and support Knowledge System Tools.
• Engage as the Subject Matter Expert on selected platforms, including but not limited to:
  • Microsoft SharePoint
  • Microsoft Office 365
  • Emerging collaboration tools as identified to successfully satisfy information requirements
• Provide solutions by analyzing business needs and processes, recommending the best methodologies and tools (from approved platforms).
• Identify, log, and logically map organizational data flows and their respective information systems.
• Work closely with users and stakeholders to analyze and determine detailed business requirements, goals, and risks to formulate and define technical scope and objectives of projects as they relate to SharePoint solution opportunities.
• Provide extensive experience creating SharePoint out-of-the-box apps or collaborative tools, including:
  • Lists
  • Document/form libraries
  • Discussion boards
  • Surveys
  • Calendars
  • The ribbon
  • Web parts
  • Workflows
  • PowerApps
  • InfoPath
• Seamlessly integrate SharePoint with other Microsoft products coordinating across the organization to ensure enterprise solutions are utilized.
• Establish and enforce governance rules.
• Plan and implement monthly SharePoint Power User group meetings and convey information to the team.
• Compile monthly reports on usage and progress of site collection.
• Perform SharePoint Site Collection Administration, including managing permissions—restrict and revoke access as required.
• Create, leverage, and manage content types, site columns, lookups, and templates for reuse in sites.
• Determine and create scalable structure for top-level, directorate, division, and branch sites.
• Ensure uniform navigation throughout sites.
• Manage search scopes and create project/document dashboards.
• Maintain the SharePoint environment to include constantly revisiting and reviewing content to ensure business relevance.
• Customize and maintain landing page to encourage traffic and user adoption.
• Monitor site usage and follow up on dormancy on a regular basis.
• Monitor to ensure workflow and tasks are working correctly.
• Perform ongoing research to determine SharePoint’s current and future capabilities and liaise with the 6 / Communications regarding the migration of sites when necessary.
• Provide end-user support and encourage user adoption.
• Act as Tier 1 support for end-users and site designers.
• Train end-users on basic functionality.
• Direct users to training material and available resources.
• Collaborate with organizational trainers to audit knowledge systems training programs of instruction (POIs) in order to ensure efficacy of training with organizational needs.
• Perform general data administration, including:
  • Manually inputting data
  • Creating, modifying, and deleting data (per Government policy parameters)
  • Researching and analyzing data
  • Scanning and uploading documents and data files
• Define and test access privileges, control structures, and resources, using periodic audits to identify any security violations and vulnerabilities.
• Implement security improvements by assessing usage; evaluating trends; anticipating requirements.
• Recognize quality or security problems by identifying abnormalities, reporting violations.
• Provide accuracy checks for stored data.
• Continually work towards meeting information assurance policies and regulations according to DoD, NDSA, DISA, NIST and other IA-related military/federal requirements.
• Other related duties as assigned.

Requirements

• Active Secret security clearance
• Security+ Certification (within 6 months of hire date)
• Experience with SharePoint and Power Apps
• Bachelor’s Degree (preferred)

Benefits

• Company-supported medical, dental, vision, life, short-term disability (STD), and long-term disability (LTD) insurance
• 11 federal holidays and paid time off (PTO)
• 401(k) with company matching
• Flexible Spending Accounts for commuter, medical, and dependent care expenses
• Tuition Assistance
• Charitable contribution matching