Knowledge Systems Manager

Responsibilities

• Own the governance and quality of all customer-facing Support Center content
• Define structure and discoverability standards for the Support Center
• Create engaging instructional content for customers and teams
• Collaborate with various departments to update content based on product changes
• Monitor and optimize AI-generated support responses for clarity and accuracy

Qualifications

• Proven experience managing a help center or knowledge base from strategy to execution with measurable outcomes
• Expertise in AI-driven support tools and optimizing self-service content
• Strong information architecture skills to structure complex information intuitively
• Technical fluency across knowledge management systems and analytics tools
• Exceptional analytical skills to interpret support trends and AI performance data

Benefits

• 401(k) match
• Dental, medical, vision, and life insurance
• Flexible vacation day policy
• Monthly stipend for home office needs
• Family planning resources and specialized support programs

Pay

• $100,000 – $130,000 annually

Schedule

• Remote - US based candidates only, no visa sponsorship available