Knowledge Manager

About the role

SAIC is seeking a secret cleared Knowledge Manager to support our team onsite in Colorado Springs. In this role, you will design, govern, and optimize the organization’s knowledge ecosystem by ensuring critical information, processes, and institutional knowledge are captured, organized, and easily accessible across the enterprise. You will lead the strategy, tools, and governance models that enable employees to find information quickly, share expertise, and collaborate effectively. By creating a unified, well‑structured knowledge environment, the Knowledge Manager enhances operational efficiency, reduces duplication, accelerates onboarding, strengthens decision‑making, and preserves essential organizational intelligence.

Responsibilities

• Knowledge Strategy & Governance
  • Establish the enterprise‑wide vision, roadmap, and governance model for knowledge management.
  • Create policies, taxonomies, metadata structures, and naming conventions to ensure consistency and findability.
  • Facilitate cross‑functional groups that oversee knowledge quality, lifecycle, and compliance.
  • Oversee systems such as SharePoint, Power Platform, Confluence, Teams, and enterprise search tools.
  • Use Power Platform, AI, and automation to streamline content creation, tagging, and lifecycle management.
  • Improve enterprise search relevance, indexing, and user experience.
  • Ensure content is created, reviewed, updated, archived, or retired according to policy.
  • Identify and maintain authoritative sources, playbooks, SOPs, and knowledge assets.
  • Validate accuracy, completeness, and alignment with organizational standards.
  • Drive adoption of knowledge‑sharing behaviors and tools across teams.
  • Support communities of practice, working groups, and subject‑matter networks.
  • Ensure new employees can quickly access essential knowledge and resources.
  • Deliver training on knowledge systems, content standards, and best practices.
  • Produce documentation, templates, and toolkits to support content creators.
  • Track KPIs such as search success, content usage, and time‑to‑information.
  • Analyze patterns to find missing or outdated knowledge.
  • Continuously refine tools, processes, and governance based on data.

Qualifications

• Required Skills & Qualifications
  • Strong understanding of enterprise platforms (SharePoint, Teams, Confluence, M365, Power Platform)
  • Experience developing taxonomies, metadata models, and content governance
  • Excellent communication, facilitation, and stakeholder‑management skills
  • Ability to translate complex information into clear, accessible content
  • Familiarity with automation, AI‑assisted knowledge tools, and enterprise search optimization
• Education and Experience
  • Bachelor’s degree in Business Administration, Information Technology, Contract Management, or a related field plus 5 years’ experience
  • OR High School diploma plus 10+ years’ experience in relative experience in lieu of education
  • Strong knowledge of ITIL frameworks, IT service contracts, and vendor relationship management
  • Demonstrated success in managing contract lifecycles and complex agreements
• Certifications (Preferred)
  • ITIL Foundation Certification
  • Relevant Project Management certification (e.g., PMP, Prince2)

Key Attributes for Success

• Proactive mindset with a passion for fostering knowledge-sharing and operational excellence
• High level of integrity and dedication to risk mitigation and compliance
• Ability to work collaboratively across cross-functional teams in a matrixed enterprise environment
• Adept at managing multiple priorities and shifting deadlines in a fast-paced environment

Pay

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.