Knowledge Manager

Responsibilities

• Provides the transfer of knowledge sharing, so that the organization knows how, information, and experience is shared inside and (as appropriate) outside the organization with customers, partners, and stakeholders.
• Promotes knowledge sharing through the organization's operational business processes.
• Strengthens links between knowledge sharing and the information systems and improves integration among information systems in the organization to facilitate seamless exchange of information across systems.
• Promotes collaborative tools such as activity rooms to facilitate sharing of ideas and work among internal teams and external partners.
• Provides support for the establishment and nurturing of communities of practice, including workshops, one-on-one guidance, and troubleshooting.
• Shares experiences across communities of practice, business units, and networks on innovative approaches in knowledge sharing, including preparation of case studies.
• Maintains communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of brochures/presentations.
• Familiarity with developing and delivering knowledge sharing programs and with the company’s or customers information infrastructure.
• Experience in establishing effective partnerships within and outside the organization.
• Provide technical assistance for analyzing user needs, translating them into requirements, and developing associated solutions (e.g. SharePoint) with minimal guidance based on government policies.
• Develop content (i.e., portals, web pages, dashboards, queries, and reports) to support ad hoc and recurring mission tasking, share operational information and products, as well as facilitate data pulls.
• Participate in technical meetings to gain knowledge management and Information Technology insights for the organization to build and maintain a CIP/COP.
• Identify collaborative tools to facilitate sharing of ideas and work among internal teams and external partners.
• Facilitate collaboration and information sharing across teams, units, and stakeholders to enhance decision-making and operational efficiency.
• Identify and address gaps in knowledge-sharing processes, recommending and implementing solutions to improve workflows.
• Develop and deliver reports, dashboards, and metrics to track the effectiveness of knowledge management initiatives.
• Collaborate with cross-functional teams, including analysts, mission planners, and leadership, to align knowledge management efforts with mission priorities.
• Ensure compliance with all security protocols, classification guidelines and organizational policies.

Qualifications

• Must have minimum of 8 years of Knowledge Management experience.
• Must have Intelligence Enterprise experience within the last two years:
• Be skilled in research and evaluate of technical and all-source intelligence.
• Understand cyber warfare tactics, techniques, and procedures.
• Experience with cyber threat profiling and intel data correlation.
• Possesses in-depth understanding of intelligence analytic concepts to monitor, assess, and report on cyberspace operations, capabilities, and vulnerabilities.
• Experience with Microsoft SharePoint administration.
• Desired: Collection Management experience.
• Familiarity with other platforms such as JIRA and Confluence.