Knowledge Services Manager, Practice Support

Job Summary

Responsibilities

Qualifications

Skills and Abilities

Education and Experience

Position Information

About The Firm

Kutak Rock seeks a Knowledge Services Manager, Practice Support to lead the development, implementation, and optimization of practice area knowledge resources. Reporting to the Director of Knowledge Services, this individual will play a pivotal role in ensuring our attorneys, paralegals, and staff have access to the tools and information they need to deliver exceptional client service.

Responsibilities

• In conjunction with the Director of Knowledge Services and practice group leaders, design and execute practice area-specific knowledge management strategies aligned with practice group needs and client service goals.
• Identify opportunities to enhance knowledge workflows, systems, and resources.
• Identify and collect relevant legal precedents, forms, checklists, and other practice-specific documents from attorneys.
• Develop and maintain a comprehensive knowledge base within the firm’s document management system.
• Implement tagging and metadata systems to facilitate efficient search and retrieval of information.
• Collaborate with practice area leaders to create intranet knowledge resources.
• Ensure all knowledge content is accurate, accessible, and aligned with legal industry best practices.
• Collaborate with IT to integrate Knowledge Management tools with practice group systems and ensure seamless workflows.
• Evaluate and recommend legal technology tools to enhance practice group knowledge management capabilities and increase efficiency.
• Evaluate, recommend, and support the integration of legal AI and generative AI tools (e.g., document drafting, research, and summarization platforms) into practice group workflows to improve quality, consistency, and efficiency.
• Engage with practice group attorneys to encourage active participation in knowledge capture and sharing.
• Partner with practice groups to identify and address practice-specific knowledge needs.
• Develop and deliver training programs to drive the adoption of Knowledge Management tools and processes within practice groups.
• Develop and maintain user-friendly AI enablement resources—such as approved prompt guides, quick-start materials, and FAQs—to help attorneys and staff use approved AI tools effectively and accurately.
• Deliver training and engagement activities (e.g., lunch-and-learn sessions and demonstrations) that promote adoption of approved AI tools and reinforce responsible, firm-approved usage.
• Provide ongoing support and resources to ensure practice group users can maximize the value of Knowledge Management initiatives.
• Track usage and engagement with Knowledge Management tools and resources within assigned practice areas.
• Evaluate the effectiveness of practice group Knowledge Management initiatives and recommend enhancements based on data-driven analysis.

Qualifications

• Strong understanding of knowledge management principles and their application in the legal industry.
• Familiarity with Knowledge Management platforms and tools, such as NetDocuments and Litera.
• Familiarity with legal AI and generative AI tools (e.g., Harvey AI, or comparable platforms) and an interest in evaluating emerging legal technologies.
• Excellent project management skills with the ability to lead cross-functional teams.
• Exceptional communication and people skills, with a focus on stakeholder engagement.
• Analytical thinker with an initiative-taking approach to identifying and solving challenges.
• Ability to analyze data and use metrics to inform decision-making and demonstrate impact.

Skills and Abilities

• Strong understanding of knowledge management principles and their application in the legal industry.
• Familiarity with Knowledge Management platforms and tools, such as NetDocuments and Litera.
• Familiarity with legal AI and generative AI tools (e.g., Harvey AI, or comparable platforms) and an interest in evaluating emerging legal technologies.
• Excellent project management skills with the ability to lead cross-functional teams.
• Exceptional communication and people skills, with a focus on stakeholder engagement.
• Analytical thinker with an initiative-taking approach to identifying and solving challenges.
• Ability to analyze data and use metrics to inform decision-making and demonstrate impact.

Education and Experience

• Bachelor’s degree required; master’s degree in library and/or information studies or Juris Doctorate preferred.
• Minimum of 5 years of experience in knowledge management in a law firm.
• Proven record of implementing Knowledge Management systems and driving user adoption and familiarity with legal processes and law firm operations is a strong plus.
• SharePoint intranet publishing experience required.

Position Information

• Status: Exempt
• Salary Range: $105,000 - $130,000, per year, commensurate with education and experience
• Work Arrangement: Hybrid 3:2, with Manager approval in one of the following firm offices: Atlanta, GA; Little Rock, AR; Omaha, NE; Scottsdale, AZ; or Washington, DC.
• Benefits: Medical, Dental, Vision, Life, Dependent Life, Disability, and Accidental Death & Dismemberment insurance. Flexible Spending Plan. Health Savings Account. Profit-Sharing and 401(k) Retirement benefits. Discretionary bonuses. Nine Paid Holidays per calendar year. 1 hour of paid vacation leave accrued for every 16 hours worked. 1 hour of paid sick leave accrued for every 30 hours worked. Paid parental leave. Fertility coverage assistance. Adoption and surrogacy financial assistance. Bereavement, jury duty, military leave. Employee Assistance Program. Back-Up Care. Domestic Partner Benefits. Commuting Benefits. Technology Allowance. Tuition Reimbursement. Employee Referral Program. Some of the foregoing benefits include Employer/Employee cost sharing.

About The Firm

Kutak Rock was formed in 1965 with a commitment to exceptional client service delivered with a collaborative, team-focused approach. Our founding charter commits the firm to “allow and encourage each individual within it to be a full person,” and we strive to offer an exceptional professional environment, intellectually challenging and engaging work in multiple disciplines, competitive compensation and benefits, opportunities for training and career development. We are a leading national law firm with locations in 21 cities united by our common commitment to our core values of client service; integrity and fairness; innovation; and inclusiveness and diversity. We are dedicated to the maintenance of a respectful, collegial, communicative, and equal opportunity workplace that encourages and rewards innovation and entrepreneurship. We measure our success not just on the basis of our revenues or our profits, but by the satisfaction we deliver for our clients and the health, engagement, and loyalty of our people.