Knowledge Management Support Specialist

Job Description

The candidate shall perform the following tasks:

• Provide support in planning, integrating, and managing the knowledge and information management tasks/priorities of JSOU.
• Design and implement effective learning activities and support information.
• Manage knowledge-sharing event content.
• Build collaborative environments and transform organizations into rapid-learning environments.
• Develop innovative knowledge mapping techniques and create a Knowledge Management (KM) vision.
• Update and maintain university knowledge bases.
• Format, publish, and maintain products for the university’s dissemination domains (i.e. Commercial, Secret Internet Protocol Router Network (SIPRNET), Non-classified Internet Protocol Router Network (NIPR), and customer Partner Networks).
• Utilize tools such as Microsoft O365 and Adobe (PowerPoint, Word, Excel, Access, and SharePoint) to complete duties.
• Conduct research, as required.
• Recommend knowledge content including its structure, and how it will be shared, controlled, and made easily accessible to meet the needs of the university.
• Assist in interviewing stakeholders to capture and evaluate how their requirements can be implemented within SharePoint, O365, and other commercial or custom applications.
• Educate front-end users on the knowledge management tools (SharePoint/O365).
• Provide recommendations for the development of KM tools and offer results by designing and implementing SharePoint process improvement solutions.
• Advise in the development of KM Standard Operating Procedures.

  Qualifications

  • Bachelor's degree in Knowledge Management (KM) from a regionally accredited U.S. college/university or internationally recognized college/university.
  • 5 years’ experience in KM, Intelligence Analysis, or systems related career field.
  • 3 years’ experience in SharePoint business processes.
  • Demonstrated expert written and oral communication skills.
  • 3 years’ experience writing work instructions or procedures.
  • 3 years’ experience with auditing Quality Management System (QMS) procedures and work instructions as well as corrective/preventive action is preferred.

  Benefits

  • Health Insurance
  • Dental Insurance
  • Retail Plan
  • Paid Time Off
  • 11 Federal Holidays

  Travel

  Travel may be minimally required.