Knowledge Manager - Mid

About the role

The Knowledge Manager aligns people, processes, and technology to enhance information sharing, workflow efficiency, and organizational decision-making across the intelligence enterprise. This role ensures analysts and mission partners can effectively access, use, and manage intelligence data, products, and records across multiple domains and classification levels.

Responsibilities

• Align people, processes, and technology to enhance information sharing, workflow efficiency, and organizational decision-making across the intelligence enterprise.
• Ensure analysts and mission partners can effectively access, use, and manage intelligence data, products, and records across multiple domains and classification levels.
• Leverage enterprise content management systems, centralized and distributed databases, and digital production platforms to improve discoverability, dissemination, and lifecycle management of intelligence information.
• Enable smooth cross-domain sharing, maintain information integrity, and support mission readiness across the JIOC.
• Information & Content Management Post, edit, distribute, and maintain content across classified and unclassified websites, portals, and knowledge repositories.
• Organize data, establish file structures, and ensure information is captured, stored, and retrievable by authorized users.
• Maintain content integrity through consistent application of metadata, taxonomy, and file-naming conventions.
• Ensure proper security protocols are followed for classified, proprietary, and personally identifiable information.
• Shape and improve workflows by integrating knowledge management best practices into business processes.
• Support analysts and operational teams by enabling effective search, discovery, retrieval, and use of intelligence data.
• Facilitate cross-domain dissemination of intelligence products across various government networks and portals.
• Use government-furnished tools—including Microsoft SharePoint and enterprise content platforms—to search, store, and retrieve data.
• Build, update, and maintain knowledge repositories and databases used to support intelligence production.
• Develop and maintain dashboards, repositories, and structured data environments that enhance all-source analytic production.
• Compile and analyze performance and usage metrics for knowledge management systems.
• Prepare reports, metrics packages, and presentations that inform capability planning and future requirements.
• Identify opportunities to improve knowledge-sharing tools, search functionality, and enterprise data management processes.
• Work with analysts, technical staff, and mission partners to meet information-sharing needs across the JIOC.
• Collaborate with IC partners to support information sharing, collection management, and conflict-resolution efforts.
• Provide knowledge management and information governance support during exercises, operations, and mission planning.

Qualifications

• Demonstrated comprehensive mission knowledge and ability to apply KM principles to intelligence operations.
• Ability to communicate understanding of incomplete, indirect, or technically complex information.
• Prior experience working independently with minimal oversight.
• Experience collaborating across the Intelligence Community and resolving information-sharing challenges.
• Strong ability to lead teams researching critical or multifaceted information problems.
• Strong ability to produce concise, insightful, and comprehensive intelligence-support products.

Required Experience

• Minimum 8 years of relevant experience, with at least part of that experience within the last 2 years.