Knowledge Manager Business Partner

About the role

The Team Alvarez & Marsal, a premier professional services firm with more than 13,000 professionals globally, is seeking an enthusiastic, self-motivated knowledge management professional to join our growing KM Services team.

Responsibilities

• Partner with A&M Business Units on KM Initiatives
• Own the day-to-day KM relationship for an assigned portfolio of 3-4 North American business units, with the opportunity to expand the portfolio over time.
• Serve as the primary liaison between assigned business units and the central KM team, identifying opportunities to extend each business unit’s use of KM services and maximize KM adoption and value.
• Lead projects to build and refine business-unit KM processes and tools, including coordinating timelines and partnering with KM services, KM technology, and other corporate groups on execution.
• Monitor and provide routine support for business-unit KM processes and tools (e.g., knowledge libraries, taxonomies, capture processes, search, and communities).
• Provide advice and recommendations to business units based on internal and external KM best practices.
• Contribute to Global KM Strategy and Initiatives
• Partner with KM colleagues to design and build global capabilities and tools (e.g., expert profiles, conversational knowledge search, agentic knowledge capture) and help extend them to new areas of the business.
• Support KM team members on initiatives both within and beyond the immediate region, contributing to a cohesive global KM capability.
• Share knowledge of processes, approaches, methods, and tools/platforms with team colleagues so the team can leverage its collective experience across the globe.
• Support the growth and evolution of the KM team by applying KM best practices in ways that strengthen the success of the overall KM support model.

Qualifications

• 5+ years of experience in a knowledge management role.
• Bachelor’s degree in a related field, or equivalent work/technical experience in Business Studies, Business Administration, or Management.
• Experience leading projects from inception to completion, including collaborating with stakeholders on timelines and expectations and handling change management.
• Experience in a professional services or consultancy firm.
• Proven experience working with professionals of all staff classes, up to C-level.
• Experience with KM technology (e.g., SharePoint libraries, AI-enabled search and discovery tools).
• Fluent English required.

Desired Skills And Attributes

• Consultative approach when partnering with the business.
• Experience with KM and content management approaches (e.g., communities, skills and experience platforms, document libraries, taxonomy and metadata, search, curation, content analytics).
• Analytical reasoning and solution-focused problem solving, with the ability to connect the dots and scale KM efforts across a portfolio of business units.
• Capable of synthesizing information and driving results in a fast-paced environment.
• Able to balance multiple projects and prioritize effectively.
• Excellent communication and listening skills, with the ability to present complex ideas and solutions to technical and non-technical audiences.
• Demonstrated history of operating with urgency, responsiveness, and a client-first focus.
• Exceptionally close attention to detail.
• Resilience and an ability to persevere in order to break down resistance and accomplish long-term goals.