Knowledge Management Specialist

Primary Responsibilities

• Develop, implement, and maintain knowledge management processes, procedures, tools, and repositories supporting ILS2 program operations.
• Support the Leidos KM team in implementing and maintaining Microsoft 365, SharePoint-based knowledge management, and collaboration environments for secure information sharing and cross-functional collaboration.
• Maintain structured knowledge repositories containing after-action reports (AARs), SOPs, operational data, lessons learned, and other mission information to support continuity, reuse, and rapid onboarding.
• Gather and analyze requirements from customers, program leadership, functional leads, and SMEs to identify knowledge management, collaboration, and information-sharing needs.
• Develop and maintain SOPs, process documentation, user guides, quick-reference materials, templates, and other knowledge products that translate complex operational and technical information into clear, usable content.
• Develop and implement structured workflows and automation to streamline tasking, approvals, information dissemination, and other business processes.
• Support the development of analytics-driven knowledge management products and workflows that enable decision advantage and support integrated Common Operational Picture (COP) activities aligned to program battle rhythms.
• Organize and maintain program data through effective data tagging, metadata, search optimization, taxonomy, and content governance to ensure information is discoverable, usable, and appropriately controlled.
• Administer and support SharePoint sites, libraries, lists, workflows, forms, permissions, metadata, and content structures used to organize and share program information.
• Develop and implement SharePoint-based solutions, automated workflows, forms, and other capabilities that improve business processes and reduce manual administrative activities.
• Modify and maintain SharePoint pages and related HTML/ASPX content, as required, to support program collaboration and information-sharing requirements.
• Work directly with functional and technical SMEs to capture institutional knowledge, operational processes, lessons learned, and best practices across ILS2 task areas.
• Analyze existing business processes and recommend improvements to increase efficiency, standardization, information accessibility, and knowledge sharing.
• Conduct assessments of program content, SharePoint sites, and knowledge repositories and provide recommendations to Content Managers, Site Managers, and program leadership.
• Support the capture, organization, and dissemination of lessons learned and best practices across geographically dispersed locations.
• Participate in knowledge management and information governance discussions and provide recommendations regarding SharePoint, Microsoft 365, content management, workflow automation, and KM best practices.
• Provide user guidance, training, and technical assistance for SharePoint, Microsoft 365, and other program knowledge management capabilities.
• Support program leadership with special projects, process improvement initiatives, and other knowledge management activities necessary to improve organizational effectiveness.

Basic Qualifications

• Bachelor’s degree and 4–8 years of prior relevant experience or a Master’s degree and 2–6 years of prior relevant experience.
• Experience supporting knowledge management, content management, business process improvement, information management, or technical documentation functions.
• Experience developing and maintaining SharePoint and Microsoft 365 collaboration environments.
• Experience developing SOPs, process documentation, user guides, training materials, and other knowledge products.
• Experience gathering and analyzing customer requirements and translating requirements into practical knowledge management or business process solutions.
• Experience working with technical and functional SMEs to capture, organize, and communicate complex information.
• Strong technical writing, editing, analytical, and information organization skills.
• Demonstrated ability to analyze processes, identify improvement opportunities, and recommend practical solutions.
• Active Secret clearance or the ability to obtain one.