Knowledge Management Lead

About the role

Entarian is seeking an experienced Knowledge Management Lead to develop, implement, and maintain the program's knowledge management strategy supporting engineering, operations, and service delivery.

Responsibilities

• Lead the development and execution of the program's knowledge management strategy, standards, and governance processes.
• Develop, organize, and maintain centralized knowledge repositories, run-book libraries, technical documentation, and operational procedures.
• Administer and maintain knowledge management platforms including enterprise wikis, SharePoint, Confluence, ITSM knowledge bases, and related collaboration tools.
• Establish documentation standards, templates, review processes, and version control procedures to ensure consistency and quality.
• Capture technical knowledge, lessons learned, best practices, and operational procedures from engineering, operations, cybersecurity, and program teams.
• Create and maintain operational run-books, standard operating procedures (SOPs), troubleshooting guides, and implementation documentation.
• Support incident, problem, and change management processes by ensuring knowledge articles are created, reviewed, and updated following operational events.
• Maintain knowledge base usage, content quality, and documentation effectiveness, recommending improvements to increase usability and adoption.
• Prepare reports and metrics on knowledge management activities, documentation health, and repository utilization for program leadership.

Qualifications

• Active Secret security clearance (TS/SCI preferred depending on program requirements).
• Bachelor's degree in Information Technology, Information Management, Business, Technical Communications, Library Science, or a related discipline. Equivalent experience may be considered.
• Minimum eight (8) years of experience supporting knowledge management, technical documentation, IT service management (ITSM), or operational support within government or enterprise environments.
• Demonstrated experience developing and managing enterprise knowledge bases, documentation repositories, or technical libraries.
• Experience creating and maintaining run-books, SOPs, knowledge articles, and operational documentation.
• Experience administering knowledge management platforms such as Confluence, SharePoint, ServiceNow Knowledge Management, or comparable collaboration tools.
• Strong understanding of ITSM processes including incident, problem, change, and service request management.
• Excellent technical writing, editing, and organizational skills.
• Strong written and verbal communication skills with the ability to work effectively across technical and operational teams.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, Outlook, and SharePoint.
• Ability to travel approximately 25% to support customer locations, workshops, and operational activities.

Desired Qualifications

• Experience supporting Department of Defense, U.S. Space Force, Intelligence Community, or other classified government programs.
• Experience implementing knowledge management frameworks or ITIL knowledge management practices.
• Experience supporting engineering, mission operations, cloud platforms, DevSecOps, or enterprise IT organizations.
• Familiarity with Jira, ServiceNow, Git-based documentation platforms, or other ITSM and collaboration tools.
• Experience developing documentation governance, taxonomy, metadata standards, and content life-cycle processes.
• Knowledge of process improvement methodologies such as Lean or Six Sigma.
• Experience supporting onboarding, workforce development, and organizational knowledge transfer initiatives.

Pay

Salary Range: $115,000.00 - $130,000.00

Schedule

N/A

Benefits

N/A

Benefits

N/A

Contact

Join the Mission and Start your Career Journey: Apply Directly via our Careers Portal
Connect, Referrals & Inquiries? Email the team: careers@entarian.com

About Us

Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.