Knowledge Management Lead

Duties And Responsibilities

Support KM leadership in developing and executing product roadmaps, strategic objectives, and operational priorities for relevant legal technologies.

Lead and contribute to complex, cross-functional technology projects and initiatives, including product evaluations, configurations, implementations, integrations, and upgrades.

Manage the day-to-day administration, maintenance, and user support of relevant legal technologies, coordinating with internal teams and vendors as appropriate.

Identify and implement improvements to KM processes, policies, governance documentation, workflows, and best practices to enhance efficiency, usability, and business impact.

Manage development, issue, and enhancement requests and coordinate release cycles to support timely delivery of functionality aligned with firm priorities.

Establish and maintain feedback mechanisms—including stakeholder interviews, pilot programs, product testing, usage data, and analytics—to assess technology performance, adoption, and opportunities for improvement.

Develop and execute implementation, training, communication, and change-management strategies designed to maximize adoption and effective use of relevant legal technologies.

Develop and maintain user resources, including intranet content, quick-reference guides, training materials, and instructional videos.

Serve as a trusted resource for KM technologies and practices, providing guidance and support to colleagues and stakeholders and promoting knowledge sharing, collaboration, and consistent best practices across the firm.

Perform other duties as necessary to support the firm’s knowledge management strategy, operations, and objectives.

Required Education and/or Experience

Bachelor’s degree from an accredited four-year college or university, or an equivalent combination of education and relevant professional experience.

Minimum of five years of professional experience in technology solutions, product or project management, knowledge management, business operations, or a related field.

At least three years of experience managing or coordinating cross-functional technology projects, including project planning, stakeholder coordination, implementation, and delivery.

Experience managing multiple concurrent projects or initiatives with competing deadlines and priorities.

Experience using project or product management platforms to plan, track, document, and report on technology initiatives.

Demonstrated experience preparing written communications, documentation, presentations, or training materials for business and technical audiences.

Demonstrated experience working with stakeholders across multiple functions and organizational levels.

Preferred

Two or more years of experience in a law firm, legal services organization, or other professional services environment.

Experience with legal technology or knowledge management platforms used by large law firms.

Experience managing technology projects through the full project lifecycle, from planning and requirements gathering through implementation and post-launch support.

Experience with project management tools such as Smartsheet or Asana and familiarity with established project and change-management methodologies.

Intermediate or advanced proficiency in Microsoft Excel and PowerPoint, including the ability to analyze data and present findings to stakeholders.