Kitchen Worker Encore Boston Harbor

About the role

Encore Boston Harbor is a luxury global destination gaming resort located on the waterfront along the Mystic River and connected to Boston Harbor. It features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, an ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. The property is the largest private single-phase development in the history of the Commonwealth.

Responsibilities

• Adheres to all Encore Boston Harbor core values and property and department standards.
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
• Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Provides professional service.
• Uses correct chemicals for designated items for cleaning and sanitizing various surfaces according to OSHA regulations and hotel requirements.
• Operate and maintain various machines such as dish washing machines, garbage disposals, sinks, grills, broilers, pots, pans, utensils, compactors, balers and all other kitchen equipment and surfaces including the breakdown of machines.
• Assists with the execution of preventative maintenance procedures and ensures they are properly conducted on the assigned shift.
• Transports and empty garbage containers and all other debris from the kitchen area to designated dumpsters.
• Provides outstanding customer service in a timely manner to both guests and fellow employees.
• Maintains a hygienic kitchen, cleaning and sanitizing all work and food stations.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Age, Gaming And Certifications

21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. ServSafe or equivalent certification preferred.

Education And/or Experience

High school degree or equivalent preferred. Minimum 1 year in food & beverage sanitation experience in a stewarding department preferred.

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to present information.

Mathematical Skills & Reasoning Ability

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Work Environment

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on the kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.