Kitchen Manager

Join SSA Group’s new team in Venice, Florida as a Kitchen Manager and be part of bringing exceptional food, hospitality, and unforgettable guest experiences to Snook Haven, a unique destination along the Myakka River. This is a leadership opportunity for passionate hospitality professionals ready to make an impact from day one.

Reports to: Food Service Operations Manager(s) and Executive Chef

About Us

For over 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, allowing our partners to remain mission-focused. We integrate admissions, culinary, and retail with innovation and human connection to create a seamless guest experience. Our focus is on people, innovation, and operational intelligence to craft special moments with lasting impact. This approach is called 452 Hospitality—the foundation of how we serve our partners and their communities.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Ensure the restaurant is adequately prepped and staffed (BOH) for daily operations.
• Oversee kitchen duties to meet and exceed quick-service, food service, safety, quality, availability, merchandising, and guest service standards.
• Maintain safety logs, including food temperatures, rotation, and waste.
• Enforce proper uniform, hygiene, handwashing, and glove use among staff.
• Support SSAfety training, including knife handling skills, ensuring proper use of knives and slicers by all direct reports.
• Create daily prep and items lists, delegating tasks to employees as needed.
• Actively support operations and fill gaps to ensure smooth service.
• Maintain a checklist of routine cleaning tasks, ongoing projects, and menu planning.
• Assign associates to duties, coaching them through daily tasks and guest interactions.
• Respond efficiently to guest and client feedback, reporting to the operations manager to mitigate potential complaints.
• Oversee personnel duties, including:
  • Training new employees and conducting performance reviews.
  • Managing and issuing progressive documentation to coach and counsel employees on performance, with oversight from the operations manager.
  • Reporting employee attendance and hour discrepancies to the payroll department.
  • Managing break and rest periods for BOH employees.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Assist the team in completing daily tasks in a timely manner.
• Communicate any service or quality issues to the Regional Executive Chef and Food Service Operations Manager.
• Collaborate with restaurant supervisor(s) to ensure locations operate to standard.
• Remain knowledgeable of and supervise in accordance with all applicable local, state, and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the team, focusing on removing barriers and empowering growth at all levels.
• Lead by example in sustainability and conservation efforts, providing opportunities for staff education.
• Engage with SSA and the unit in community efforts and giving back.

Requirements

• Three years of supervisory experience.
• Strong interpersonal and communication skills, including the ability to articulate expectations to the General Manager and staff.
• Proven leadership skills with an emphasis on team building and development, fostering partnerships with other managers.
• Exceptional problem-solving and decision-making skills, combined with organizational abilities.
• Demonstrated multi-tasking, attention to detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Team player mentality: personable, professional, upbeat, energetic, takes initiative, and uses tact and diplomacy.
• Basic computer knowledge and skills for office functions.
• Physical ability to stand for extended periods and handle boxes (10-35 lbs), including lifting and performing operational tasks.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

Benefits

• Full-time, non-exempt position eligible for overtime pay.
• Paid Time Off: up to 144 hours based on tenure.
• Medical, dental, vision, life insurance, and other voluntary benefits for you and your family (employee premiums apply).
• 401(k) program with a 15% company match (eligibility: 21 years or older, one year of employment with 1,000 hours worked; enrollment during Open Enrollment Periods).
• SSA Paid Benefit: Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions for you or your family.
• Up to 40 hours of paid bereavement leave.
• On-Demand Pay Program: Access a portion of earned wages before payday.
• Meal plan and employee discounts where applicable.
• Tuition discount through partnership colleges.
• Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with state and local laws, with accrual rates, caps, and usage rules varying by location:
  • Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.
  • Colorado: 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year (Healthy Families and Workplaces Act).
  • Maryland: At least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year (Maryland Healthy Working Families Act).
  • Washington: 1 hour of paid sick leave for every 40 hours worked (Seattle Paid Sick and Safe Time).