Kitchen and Bath Designer (Inside Sales)

Essential Job Functions and Responsibilities

• Ensure ProCraft’s clients are cared for in any way that is reasonably-requested throughout the client’s entire process as they so relate to the design process and / or their interactions within the Showroom.
• Abate issues with client orders by investigating problems; developing solutions; preparing reports; and making recommendations to the Sales Manager.
• Complete original renderings, drawings, sketches, etc. to clients, upon request, for their project;
• Design kitchen(s) and bathroom(s) from start-to-finish, using 2020 software.
• Attend weekly Sales and Design Team meetings.
• Help clients select products based on their needs, product specifications, and regulations.
• Emphasize product features based on analyses of their customers' needs, technical knowledge of product capabilities and limitations.
• Answer customers' inquiries on prices, availability, and product uses.
• Negotiate prices and prepare sales agreements, contracts and submit orders for processing;
• Follow up with clients to make sure they are satisfied with their purchases and to answer any questions or concerns.

Knowledge, Skills and Abilities

• Deliver polished client service skills through clear communication with the client;
• Maintain a high level of attention to detail;
• Effectively and polished written and verbal communication skills;
• Work effectively within a team as well as independently;
• Have previous cabinetry knowledge as well as some 20/20 knowledge a plus;
• Have knowledge of ERP systems.

Other

This job description in no way states or implies these are the only duties to be performed by the employee occupying this position. The incumbent will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor or manager. This document does not create an employee contract, implied or otherwise other than an “at will” relationship.