KIOSK ATTENDANT IMG

Main Bank G&D attendant

Main Bank G&D attendant performs and records cash transactions and maintenance upkeep for all CAION Redemption Machines to support casino gaming operations.

• Ability:
  • Explain and demonstrate Hospitality Behaviors and Performance Standards.
  • Understand where to get the information needed to complete tasks to standard.
  • Explain or demonstrate technical skills used to complete tasks to standard.
  • Explain or demonstrate behavioral values or standards needed to complete tasks to standard.
  • Take ownership of problems and solve them when solutions may not be available.
  • Request help from others when needed to complete task or goal.
  • Provide guests with directions or other venue information.
  • Act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance:
  • Meet expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
  • Respond to obstacles; find new ways to reach desired end results.
  • In absence of guidance, act and take charge to respond to guest or internal customer needs.
  • Respond to change by quickly applying talent and skills in a positive way to succeed.
  • Supports achievement of Quality Goal; "Do it right the first time."
  • Protects and preserves property of IMGR&C; keeps areas, equipment and furnishings exceptionally neat, clean and in good repair.
  • Makes suggestions to improve performance.
• Behavior:
  • Maintain IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
  • Approach all activities with enthusiasm and encourage enthusiasm from others.
  • Choose a positive approach in all situations.
  • Treat others with respect in all situations.
  • Work in collaboration with other Team Members to achieve event goals, exemplify teamwork.
• Service:
  • Serve others.
  • Identify and communicate needs of guests and others.
  • Take quick action to serve others in a way that meets/exceeds their needs.
  • Identify ways to improve individual or team’s service to others.
  • Provide service outside job responsibilities if needed to help resort succeed.
  • Take ownership of guest problem(s) until it is solved.
  • Takes ownership of guest problem(s) until it is solved.
• Professionalism:
  • Meet IMGR&C Appearance standards.
  • Support IMGR&C reputation and image in all situations, on and off property.
• Attendance:
  • Meet IMGR&C policy for attendance.
  • Inform supervisor of future absence as far in advance as possible.
• Essential Duties and Responsibilities:
  • Responsible for maintenance, upkeep of CAJON Redemption Machines.
  • Maintains Cage and Main Bank accountability and related documents and safeguards for numerically controlled documentation and supply inventory, reconciliation.
  • Verifies currency of $20.00 and higher for authenticity.
  • Ensures completion of all required forms.
  • Reconciles and refills all CAJON Redemption machines at the end of shift.
  • Responsible for maintaining the redemption machines with appropriate fill levels.
  • Adheres to all regulatory, departmental and casino policies and procedures and to the casino Internal Control Structure.
  • Obtain and maintain a gaming license.
• Supervisory Responsibilities:
  • Education and/or Experience Requirements:
    • Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
    • Approach all activities with enthusiasm and encourages enthusiasm from others.
    • Choose a positive approach in all situations.
    • Treat others with respect in all situations.
    • Work in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
  • Education and/or Experience:
    • A high school diploma or GED or a minimum of one-year job-related experience and/or training.
    • An equivalent combination of education and experience may be substituted.
  • Age Requirement:
    • Must be 21 years of age or older.
• Physical Demands:
  • Stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
  • Talk or hear.
  • Lift and/or move up to 50 pounds.
  • Stand for several hours.
• Work Environment:
  • The noise level in the work environment is loud.
  • The team member will be exposed to a second-hand smoke-filled environment.
  • The team member may be exposed to biohazardous fluids such as blood and other body fluids.
  • The team member may be exposed to hostile environments with guests.
  • May be subject to high stress environments.