Kilolani Spa Wellness Operations Lead - Grand Wailea, A Waldorf Astoria Resort

About the role

Support Spa Wellness Manager & Spa Operations Manager with daily operations, administrative duties, and assisting in the advancing of team standards. Assist with spa supervisory roles in all areas as needed and any other duties as assigned by Spa Management.

Responsibilities

• Support Spa Wellness Manager & Spa Operations Manager with daily administrative operations to include Unifocus schedule entry and inputting daily schedule updates, processing shift trades and time off requests, correcting time punch errors and monitoring OT.
• Troubleshoot B4T or other system IT needs in coordination with vendor.
• Disseminate spa team members with property information, spa treatment and product knowledge, Forbes standards, new programs and spa events via email, messaging and daily lineups.
• Create and track incentive and programs division wide.
• Auxiliary support for spa events & weddings, VIP guest facilitation, general guest WOWs.
• Auxiliary support for spa, salon and fitness appointment bookings.
• Communicate to team members necessary guest information.
• Answer questions and assist with any operational challenges that may arise in the spa and fitness environments.
• Conduct facility walkthroughs to ensure guest satisfaction and facility cleanliness.
• Auxiliary support in compiling data for reporting purposes as assigned by Spa Management.

Qualifications

• Excellent communications skills (English).
• Ability to think and respond quickly to issues or guest needs.
• Ability to handle multiple tasks.
• Computer literate.
• Detail oriented.
• Good interpersonal, organizational, and professional skills.
• Must be flexible and adapt easily.
• Energetic, enthusiastic and motivational.

About The Team

How We'll Help You Thrive

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future – Our retirement plans make it easier to save for what’s next.