Kids Club Supervisor - Recreation (Full Time)

Responsibilities

• Serve as the primary point of contact for all vendors and maintain positive relationships.
• Communicate daily with all Resort staff to exchange ideas, information, and opinions to formulate programs, arrive jointly at decisions, conclusions and solutions.
• Converse and professionally attend to high-profile clientele, maintaining strict confidentiality.
• Create activities that focus on the surrounding landscape, the history of the community, and artistic expression.
• Create unique events that foster convivial conversations and experiences.
• Maintain complete knowledge of all recreation offerings and clearly articulate to guests.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, regardless of the time of day.
• Resolve guest complaints to ensure guest satisfaction.
• Stay updated on local events and happenings relevant to activities.
• Work with Experience Planners and Concierge to ensure accurate reservations and booking processes.
• Be a proactive seller of resort activities and research potential new resort offerings.
• Execute group teambuilding and activities events.
• Act as an ambassador for all recreation programs.
• Work with the marketing team to create activity marketing materials and promotions.
• Maintain all aspects of the FareHarbor reservations system.
• Develop scheduling for resort activities that flow with off-site transportation.
• Collaborate with valet team to organize off-site transportation.
• Create and update Standard Operating Procedures (SOPs) for new activities and procedures.
• Analyze resort activities prices, transportation expenses, and labor costs to ensure resort activities are priced appropriately.
• Interview new candidates for Activities Leaders.
• Maintain the Training Manual and train all new team members.
• Help create the weekly schedule for associates.
• Supervise all Activities Leaders.
• Conduct monthly check-ins to ensure each associate feels appreciated and understood.
• Use feedback from check-ins to assist each Activities Leader in achieving their career goals.
• Flexibly contribute to other aspects of the Resort Activities team as requested by supervisors.
• Solve problems at a fast-paced, high-level to ensure guest satisfaction.

Qualifications

• Minimum 2 years of related experience in event programming and hospitality with a proven track record of leading a professional, efficient, high-quality, service-oriented operation.
• A strong business aptitude.
• Adept at handling multiple concurrent projects and identifying and solving key business problems.
• Excellent written and verbal communication skills.
• A strong attention to detail, accuracy, and organizational skills.
• Ability to collaborate across various levels and departments.
• A bachelor’s degree in recreation, hospitality, tourism, or event planning is preferred.
• Experience working with kids is required.

Pay

Base Pay: Start Rate $26.66/hr.

Benefits

• Group medical, dental, vision, life, disability benefits.
• Employee Assistance Program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match!