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Jobs · Business Development · Massachusetts

Keyholder - Wrentham Store - Full Time

ZWILLING J.A. Henckels LLC · Wrentham, MA · 2 mo ago
On-siteBusiness DevelopmentFull-time

About the role

We are ZWILLING J.A. Henckels, a leader in cutlery, cookware, and more. We seek a Keyholder to join our retail sales team. The ideal candidate should be a results-driven, self-motivated, team player, with a strong focus on customer service, leading by example, and a culinary passion!

Responsibilities

  • Lead and support the team during shifts, including opening/closing, POS oversight, and shift-change meetings.
  • Partner with the Store Manager on daily operations, maintenance, sales strategies, and community engagement.
  • Deliver exceptional customer service, execute product demos, and support special events.
  • Assist with supervising store operations, ensuring policy compliance, and maintaining optimal inventory through replenishment, shipment processing, and inventory prep.
  • Build strong customer and internal relationships while mentoring, training, and recognizing Sales Associates and Keyholders.
  • Support recruiting, hiring, onboarding, and development efforts.
  • Contribute to store communications, including team updates and regular store meetings.

Requirements

  • A passion for all things culinary
  • A High School Diploma, GED, or equivalent required
  • Ability to work 30+ hours per week, including nights, weekends, and holidays
  • Strong commitment to customer service
  • 2–3 years of retail sales or keyholder experience required
  • Excellent interpersonal and communication skills
  • Professional attitude with flexibility and adaptability
  • Ability to stand and/or walk for extended periods
  • Ability to lift 35+ lbs. and comfort with ladder use
  • Must be 18 years or older

Qualifications and Skills

  • Highly motivated and self-sufficient
  • Results-driven and team-oriented
  • Strong focus on customer service
  • Passionate about food and cooking
  • Experienced in retail sales or keyholder roles
  • Effective communicator and relationship builder
  • Flexible and adaptable to changing environments

Benefits

  • Seven paid sick days per calendar year
  • Competitive compensation
  • Generous employee discount
  • Tuition reimbursement
  • Fun and engaging work atmosphere with incentives, contests, and opportunities to earn ZWILLING products
  • Medical, dental, and vision benefits
  • 401(k) match

About ZWILLING

For nearly 300 years, ZWILLING has delivered premium products that enrich the lives of both professional and home chefs worldwide. Originally established as a cutlery brand, ZWILLING has expanded to include cookware, kitchen tools, tabletop, small electrics, and personal care items. Tradition, quality, innovation, and craftsmanship are the core of our success. Today, ZWILLING is an international industry leader with products available in over 100 countries. Our continued innovation includes the acquisition of globally respected heritage brands—Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)—ensuring customers have access to the finest kitchen products from around the world.

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