Keyholder-The Cosmetics Company Store- Full Time-Wrentham Village Premium Outlets-Wrentham, MA

About the role

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, steward of luxury and prestige brands globally, with products sold in approximately 150 countries under brands such as Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands (including The Ordinary and NIOD), and BALMAIN Beauty.

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets. You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation and will also have responsibility for opening and closing the store on a rota basis. If you are an ambitious self‑starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Responsibilities

• Support the Store Manager and Assistant Manager to ensure the smooth, efficient running of the store.
• Use outstanding coaching and mentoring skills to lead by example, modelling the behaviors the sales team need to demonstrate to provide inspirational, authentic and personalized customer service and achieve all sales and customer service targets.
• Carry out essential start‑and‑end‑of‑day cash reconciliation.
• Open and close the store on a rota basis.

Qualifications

• Proven retail experience preferably within cosmetics.
• Ability to provide inspirational, authentic and personalized customer service.
• Previous retail operations experience including cash reconciliation and opening and closing the store is desirable (not essential).
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment.
• Previous experience with retail point‑of‑sale software.
• Applicants must be able to provide proof