Keyholder - The Plaza at Jordan Creek Rack

About the role

The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events.

Responsibilities

• Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences
• Quickly understand a customer’s needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
• Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc.
• Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
• Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc.
• During some shifts: responsible for opening and closing the building, following the proper security procedure
• Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance

Requirements

• A high level of ownership, accountability and initiative
• The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
• The ability to quickly adapt to new initiatives, concepts, and services within the store
• Proven success in working in a fast-paced environment with the ability to multi-task
• A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more

Qualifications

• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
• Occasionally lift and carry up to 25-50 pounds

Skills

• A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

Pay

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $17.85 - $18.55 Hourly

Additional Information

• This position may be eligible for performance-based incentives/bonuses
• For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance
• For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site
• Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com
• Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines