KeyHolder, Robert Graham - NorthPark, Dallas, TX

About the Role

As a Keyholder at Robert Graham, you will support overall sales, staff, merchandise, and customer service in the store while promoting a sales culture to build productivity and passion for the brand. This role ensures all internal and external customers receive exemplary service and a positive store/brand experience.

Responsibilities

• Meet sales goals by continuously motivating sales staff to achieve assigned sales and productivity targets.
• Support the development of associates' sales techniques, ensuring elevated levels of sales and service to maximize performance.
• Demonstrate in-depth knowledge of merchandise and fluency in all aspects of product knowledge to grow within the company.
• Exhibit sales leadership by actively engaging on the selling floor and collaborating with management to identify marketing opportunities.
• Work with the Store Manager to develop events and incentives that grow the customer base, with a focus on the local market.
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
• Maintain constant client communication through client books and databases.
• Resolve client problems and complaints quickly and effectively.
• Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
• Empower associates to make decisions in the customer's best interest while supporting the Company's philosophy.
• Hold store key responsibilities, including opening and closing the store as needed.

Qualifications

• Dedicated to meeting the expectations and requirements of internal and external customers.
• Uses first-hand customer information to improve products and services.
• Acts with customers in mind; builds and maintains effective customer relationships.
• Knowledgeable and enthusiastic about fashion.
• Excellent communication skills.
• Availability to work weekends, holidays, and report to work on time.
• Ability to support management with supervision of scheduled staff in the store.

Benefits

• Generous employee discount at Robert Graham.
• Commission-eligible position.