KeyHolder, Robert Graham - 201-Houston Galleria

About the role

Robert Graham, founded in 2001, is an American eclectic luxury men's and women's apparel brand offering excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment. The Keyholder supports overall sales in the store, staff, merchandise, and customer service while promoting a sales culture to build productivity and passion for the brand. This position ensures all internal and external customers receive exemplary service and a positive store/brand experience.

Responsibilities

• SALES GENERATION: Meet sales goals; continuously motivate sales staff to meet assigned sales and productivity goals.
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales.
• Demonstrate in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with ability to grow within the company.
• Demonstrate sales leadership for staff by playing an active role on the selling floor—collaborate with management to identify marketing opportunities to support sales.
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market.
• CUSTOMER SERVICE: Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
• Ensure staff maintains constant client communication through referring to client books and client database.
• Resolve all client problems and complaints quickly and effectively.
• Assist sales associates with various customer service issues (e.g., dissatisfied customers, returns, defective merchandise).
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy.

Qualifications

• Dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first-hand customer information and uses it for improvements in products and services.
• Acts with customers in mind; establishes and maintains effective relationships with customers.
• Knowledgeable and enthusiastic about fashion.
• Excellent communication skills.
• Availability to work weekends and holidays and report to work in a timely fashion.
• Ability to support management with supervision of scheduled staff in the store.
• Hold store key.

Benefits

• Commission eligible position with a generous employee discount at Robert Graham.