KeyHolder, Robert Graham - Mohegan Sun (Full Time)

ROBERT GRAHAM, founded in 2001, is an American eclectic luxury men's and women's apparel brand offering excellent career growth opportunities, competitive salaries, and benefits within a dynamic work environment.

About the role

The Keyholder is responsible for supporting overall sales in the store, staff, merchandise, and customer service while promoting a sales culture to build productivity and passion for the brand. This position ensures that all internal and external customers receive exemplary service and a positive store/brand experience.

Responsibilities

• Meet sales goals by continuously motivating sales staff to meet assigned sales and productivity targets.
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales.
• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge with an ability to grow within the company.
• Demonstrate sales leadership for staff by playing an active role on the selling floor and collaborating with management to identify marketing opportunities to support sales.
• Work with the Store Manager to develop events/incentives that will continue to grow the customer base, with particular emphasis on building the local market.
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
• Maintain constant client communication through client books and client database.
• Resolve all client problems and complaints quickly and effectively.
• Assist sales associates with various customer service issues, such as dissatisfied customers, returns, and defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy.
• Hold store key responsibilities.

Requirements

• Dedicated to meeting the expectations and requirements of internal and external customers.
• Gets first-hand customer information and uses it for improvements in products and services.
• Acts with customers in mind; establishes and maintains effective relationships with customers.
• Knowledgeable and enthusiastic about fashion.
• Excellent communication skills.
• Availability to work weekends, holidays, and report to work on time.
• Ability to support management with supervision of scheduled staff in the store.

Pay

This commission-eligible position offers a base hourly salary range of $17.00–$24.00. The stated range represents our good faith estimate, and offers are tailored based on the candidate's experience, industry knowledge, location, skills, and other relevant factors. Base salary is part of a total compensation package, which may also include commission earnings, bonus, and other Centric Brands-sponsored benefit programs.

Benefits

• Generous employee discount at Robert Graham.